Southampton Management School

Jonathan Klein

BSc MSc PhD

Primary position:
Senior Lecturer, Director of Undergraduate Programmes

My interests have broadened over the years from management science and operational research (particularly, though by no means exclusively, the "softer" end) to include information systems and knowledge management. I have undertaken externally funded research and consultancy in a variety of areas, including risk management and health care management. I am currently Director of Undergraduate Programmes for the School of Management.

I hold a BSc in Physics with Mathematics (University of Sussex, 1975), an MSc in the Physics of Ion Implantation and Radiation Effects in Materials (University of Sussex, 1977), and a PhD in Operational Research (Royal Holloway College, University of London, 1982).

Dr Jonathan Klein's photo

The University of Southampton's electronic library (e-prints)

Article

Brailsford, S.C., Bolt, T. and Bucci, G. et al. (2012) Overcoming the barriers: a qualitative study of simulation adoption in Primary Care Trusts in the NHS. Journal of the Operational Research Society (In Press)
Jasimuddin, S., Connell, N.A.D. and Klein, J.H. (2012) Knowledge transfer frameworks: an extension incorporating knowledge repositories and knowledge administration. Information Systems Journal(doi:10.1111/j.1365-2575.2011.00382.x) (In Press)
Jasimuddin, Sajjad, Connell, Nigel A.D. and Klein, Jonathan H. (2010) Knowledge transfer frameworks: an extension incorporating knowledge repositories and knowledge administration. Information Systems Journal (Submitted)
Klein, Jonathan H. (2009) Ackoff's Fables revisited: stories to inform operational research practice. Omega, 37, (2)(doi:10.1016/j.omega.2008.02.006)
Klein, Jonothan H. (2008) Some directions for research in knowledge sharing. Knowledge Management Research & Practice, 6, (1), 41-46. (doi:10.1057/palgrave.kmrp.8500159)
Klein, Jonathan, Connell, Con and Jasimuddin, Sajjad (2007) Who needs memory? The case for the Markovian organisation. Knowledge Management Research & Practice, 5, (2), 110-116. (doi:10.1057/palgrave.kmrp.8500130)
Klein, J.H., Connell, N.A.D. and Meyer, E. (2006) Operational research practice as storytelling. Journal of the Operational Research Society, 58, (12), 1-8. (doi:10.1057/palgrave.jors.2602277)
Chapman, C.B., Ward, S.C. and Klein, J.H. (2006) An optimised multiple test framework for project selection in the public sector, with a nuclear waste disposal case-based example. International Journal of Project Management, 24, (7), 373-384. (doi:10.1016/j.ijproman.2006.02.008)
Jasimuddin, S., Connell, N.A.D. and Klein, J.H. (2006) What motivates organisational knowledge transfer? Some lessons from a UK-based multinational. Journal of Information and Knowledge Management, 5, (2), 165-171. (doi:10.1142/S0219649206001414)
Chapman, C., Ward, S. and Klein, J.H. (2006) Dysfunctional investment appraisal in the public sector: a way forward. International Journal of Project Management (Submitted)
Jasimuddin, Sajjad M., Connell, Con and Klein, Jonathan H. (2005) The challenges of navigating a topic to a prospective researcher: the case of knowledge management research. Management Research News, 28, (1), 62-76. (doi:10.1108/01409170510784715)
Jasimuddin, S.M., Klein, J.H. and Connell, N.A.D. (2005) The paradox of using tacit and explicit knowledge: strategies to face dilemmas. Management Decision, 43, (1), 102-112. (doi:10.1108/00251740510572515)
Klein, Jonathan H., Connell, N.A.D. and Meyer, Edgar (2005) Knowledge characteristics of communities of practice. Knowledge Management Research & Practice, 3, (2), 106-114. (doi:10.1057/palgrave.kmrp.8500055)
Connell, N.A.D., Klein, Jonathan H. and Meyer, Edgar (2004) Narrative approaches to the transfer of organisational knowledge. Knowledge Management Research & Practice, 2, (3), 184-193. (doi:10.1057/palgrave.kmrp.8500034)
Young, Terry, Brailsford, Sally, Connell, Con, Davies, Ruth, Harper, Paul and Klein, Jonathan H. (2004) Using industrial processes to improve patient care. British Medical Journal, 328, (7432), 162-164. (doi:10.1136/bmj.328.7432.162)
Connell, N.A.D., Klein, J.H. and Powell, P.L. (2003) It's tacit knowledge but not as we know it: redirecting the search for knowledge. Journal of Operational Research Society, 54, (2), 140-152. (doi:10.1057/palgrave.jors.2601444)
Connell, Con, Klein, Jonathan H., Loebecke, Claudia and Powell, Philip L. (2001) Towards a knowledge management consultation system. Knowledge and Process Management, 8, (1), 48-54. (doi:10.1002/kpm.89)
Klein, J.H. (2000) Telling stories: a metagame description of a conflict. Omega, 28, (1), 1-15. (doi:10.1016/S0305-0483(99)00028-6)
Klein, J.H. and Cork, R.B. (1998) An approach to technical risk assessment. International Journal of Project Management, 16, (6), 345-351. (doi:10.1016/S0263-7863(98)00006-4)
Ward, S.C., Klein, J.H., Avison, D.E., Powell, P.L. and Keen, J. (1997) Flexibility and the management of uncertainty: a risk management perspective. International Journal of Project and Business Risk Management, 1, 131-145.
Powell, P.L. and Klein, J.H. (1996) Risk management for information systems development. Journal of Information Technology, 11, (4), 309-319.
Powell, P.L., Klein, J.H. and Connell, N.A.D. (1995) Organisational experts - the social context of expertise. Investigacao Operacional, 15, 171-186.
Klein, J.H. (1995) Over-simplistic cognitive science: a response. Journal of the Operational Research Society, 46, (2), 275-276.
Klein, J.H., Powell, P.L. and Chapman, C.B. (1994) Project risk analysis based on prototype activites. Journal of the Operational Research Society, 45, (7), 749-757.
Klein, J.H. (1994) Cognitive processes and operational research: a human information processing perspective. Journal of the Operational Research Society, 45, (8), 855-866.
Edge, C. and Klein, J.H. (1993) No job too small? OR Insight, 6, (3), 8-12.
Klein, J.H. (1993) Modelling risk trade-off. Journal of the Operational Research Society, 44, (5), 445-460.
Powell, P.L., Hall, M. and Klein, J.H. (1992) An expert decision support system for network routing: a case study. Information and Software Technology, 34, (12), 771-778. (doi:10.1016/0950-5849(92)90119-A)
Ward, S.C., Chapman, C.B. and Klein, J.H. (1991) Theoretical versus applied models: the newsboy problem. Omega, 19, 197-206. (doi:10.1016/0305-0483(91)90039-V)
Klein, J.H. and Powell, P.L. (1991) Simple heuristic models for network routeing: a case study. Omega, 19, 137-148.
Klein, J.H. (1988) The level of interpretation of games. Journal of the Operational Research Society, 39, (6), 527-535.
Cooper, D.F., Holt, J. and Klein, J.H. (1986) Models of naval command and control systems. European Journal of Operational Research, 26, (2), 217-228.
Klein, J.H. (1985) The abstraction of reality for games and simulations. Journal of the Operational Research Society, 36, (8), 671-678.
Klein, J.H. and Cooper, D.F. (1982) Cognitive maps of decision-makers in a complex game. Journal of the Operational Research Society, 33, (1), 63-71.
Klein, J.H. and Cooper, D.F. (1981) Assessing problem complexity. European Journal of Operational Research, 6, (3), 243-247. (doi:10.1016/0377-2217(81)90225-3)
Cooper, D.F., Klein, J.H., McDowell, M.R.C. and Johnson, P.V. (1980) The development of a research game. Journal of the Operational Research Society, 31, (2), 191-193.
Cooper, Dale F. and Klein, Jonathan (1980) Board wargames for decision making research. European Journal of Operational Research, 5, (1), 36-41. (doi:10.1016/0377-2217(80)90071-5)

Book

Wisniewski, Mik and Klein, Jonathan (2001) Critical Path Analysis and Linear Programming, Basingstoke, UK, Palgrave, 208pp.

Book Section

Klein, Jonathan H. and Connell, Con (2008) The identification and cultivation of appropriate communities of practice in higher education. In, Kimble, Chris, Hildreth, Paul and Bourdon, Isabelle (eds.) Communities of Practice: Creating Learning Environments for Educators. Charlott, USA, Information Age Publishing.
Jasimuddin, Sajjad M., Connell, Con and Klein, Jonathan H. (2006) Understanding organisational memory. In, Schwartz, David (ed.) Encyclopedia of Knowledge Management. Hershey, USA, Idea Group publishing.
Jasimuddin, S., Connell, N.A.D. and Klein, J.H. (2005) Knowledge intensive firms and other service providing firms. In, Current Topics in Management. 12th Annual International Conference on Advances in Management New Jersey, US, Transaction Publishers.
Meyer, E., Connell, N.A.D. and Klein, J.H. (2005) A narrative approach to knowledge exchange: an empirical investigation in two contrasting settings. In, Schreyogg, G. and Koch, J. (eds.) Knowledge Management and Narratives: Organizational Effectiveness Through Storytelling. Berlin, Erich Schmidt.
Connell, N.A.D., Klein, J.H. and Meyer, E. (2002) Narrative as an interpretive IS research approach: some promising indications for knowledge management. In, Bhattacharjee, Anjara and Paul, Ray (eds.) Proceedings of the First International Workshop on "Interpretive" Approaches to Information Systems and Computing Research: Inaugural Meeting of a Special Interest Group on "Interpretive" Approaches and Methods (SIG-IAM). First International Workshop on "Interpretive" Approaches to Information Systems and Computing Research Bristol, GB, Brunel University, 15-18.
Connell, N.A.D., Klein, J.H. and Powell, P.L. (1996) Looking for support in decision support systems: A safe anchorage in the troubled seas of management, or just any support in a storm. In, Johnson, D. and O'Brien, F. (eds.) OR38 Keynote Papers 1996. Warwick, GB, Warwick Business School, 14-27.
Powell, P., Connell, N.A.D., Lees, P. and Sutcliffe, C.M.S. (1995) Picking your brains: a DSS for neurosurgery. In, Proceedings of the 6th Meeting of EURO Working Group on DSS. 6th Meeting of EURO Working Group on DSS Ermoupolis, Greece, University of the Aegean, 77-102.
Powell, P.L., Klein, J.H. and Connell, N.A.D. (1993) Experts and expertise: the social context of expertise. In, Tanniru, M.R. (ed.) Proceedings of the 1993 ACM SIGCPR Conference. ACM SIGCPR Conference New York, ACM, 362-368.
Klein, J.H., Powell, P.L. and Connell, N.A.D. (1992) Organisational design: an approach incorporating expert systems. In, Doukidis, Georgios I. and Paul, Ray J. (eds.) Artificial Intelligence in Operational Research. Basingstoke, GB, Palgrave Macmillan, 339-348.
Aries, E.R., Cooper, D.F. and Klein, J.H. (1984) The holding company business game structure for decision-making research. In, Thatcher, D. and Robinson, J. (eds.) Business, Health and Nursing Education. Loughborough, UK, SAGSET. (Perspectives on Gaming Simulation, 8).
Harland, C.J., Klein, J.H., Akhter, P. and Venables, J.A. (1978) Electron back-scattering patterns in a field emission gun scanning electron microscope. In, Sturgess, J.M. (ed.) Proceedings of the 9th International Congress on Electron Microscopy. 9th International Congress on Electron Microscopy Toronto, Canada, Microscopical Society of Canada, 564-565. (Submitted)

Conference or Workshop Item

Brailsford, S.C., Bolt, T., Klein, J.H., Connell, N.A.D. and Patel, B. (2009) Stakeholder engagement in health care simulation. In, Winter Simulation Conference 2009, Austin, US, 13 - 16 Dec 2009.
Connell, N. A. D., Klein, J. H. and Powell, P. L. (2009) All singing from the same spreadsheet: the role of company songs as mechanisms for knowledge sharing. In, IADIS International Conference Information Systems 2009, Barcelona, Spain,
Meyer, Edgar, Connell, N.A.D and Klein, Jonathan H. (2008) A narrative approach to knowledge management. In, Workshop on Narration and Knowledge Management: Exploring the Links Between Narrations and Knowledge Management, Brussels, Belgium, 04 - 05 Dec 2003. (Submitted)
Jasimuddin, S., Connell, N.A.D. and Klein, J.H. (2004) Mechanisms of knowledge transfer: what strategy promises to be the most appropriate in the new knowledge economy. In, The International Conference on 'Shifting Boundaries: Governance, Competence and Economic Organisation in the Knowledge Economy' 2004, Bristol, UK, 02 - 03 Sep 2004.
Jasimuddin, S., Connell, N.A.D. and Klein, J.H. (2004) The paradox of using tacit and explicit knowledge: strategies to face dilemmas. In, 6th International Conference on the Dynamics of Strategy, Surrey, UK, 03 - 04 Jun 2004.
Jasimuddin, S., Connell, N.A.D. and Klein, J.H. (2004) The challenges of navigating a topic to a prospective researcher. In, British Academy of Management Conference 2004 (Research Methodology Stream), St. Andrews, UK, 30 Aug - 01 Sep 2004.
Meyer, E., Connell, N.A.D. and Klein, J.H. (2003) Sharing notes: a knowledge management perspective of musical skills workshops. In, The Knowledge Management Aston Conference, Birmingham, GB, 14 - 15 Jul 2003.
Klein, Jonathan H., Connell, Con and Meyer, Edgar (2003) Sharing notes: amateur musical events from a knowledge management perspective. In, Knowledge Management Aston Conference 2003, Birmingham, UK, 14 - 15 Jul 2003. , 338-347.
Ashleigh, M., Connell, N.A.D. and Klein, J.H. (2003) Trust and knowledge transfer: an explanatory framework for identifying relationships within communities of practice. In, European Institute for Advanced Studies in Management (EIASM) 2nd Workshop on Trust Within and Between Organisations, Amterdam, The Netherlands, 23 - 24 Oct 2003.
Connell, N.A.D.C., Meyer, E. and Klein, J. H. (2003) Narrative, knowledge and communities of practice: what sort of stories do practitioners listen to, and tell? In, British Academy of Management Conference, Harrogate, UK, , 1-8.
Klein, Jonathan H., Connell, Con and Meyer, Edgar (2003) Operational research practice as storytelling: Telling it like it could be? In, Proceedings of the Knowledge Management Aston Conference 2003, Birmingham, UK, 14 - 15 Jul 2003. Birmingham, UK, Edwards, J.S., 348-355.
Connell, Con, Klein, Jonathan H. and Meyer, Edgar (2003) "Are you sitting comfortably? Then I'll begin (...to transfer some knowledge?)" Narrative approaches to the transfer and interpretation of organisational knowledge. In, The Knowledge Management Aston Conference 2003, Birmingham, UK, 14 - 15 Jul 2003. , 152-163.
Connell, N.A.D., Klein, J.H. and Meyer, E. (2003) Knowledge exchange within small teams: some preliminary empirical findings from two contrasting environments. In, Knowledge Management Aston Conference (KMAC2003), Birmingham, UK, 14 - 15 Jul 2003. Birmingham, UK, , 272-281.
Connell, N.A.D., Klein, J.H. and Meyer, E. (2003) Narrative, knowledge and communities of practice: "making sense" of stories. In, European Institute for Advanced Studies in Management Workshop on Narration and Knowledge Management, Brussels, Belgium, 04 - 05 Dec 2003.
Meyer, E., Connell, N.A.D. and Klein, J.H. (2002) Narrative as an interpretive research approach in IS: some promising indications for knowledge management. In, AIS-SIG Workshop on the Application of Interpretive Approaches to Information Systems, Edinburgh, GB,
Meyer, E., Connell, N.A.D. and Klein, J.H. (2002) Towards a constructivist model of knowledge management. In, 16th Triennial Conference of the International Federation of Operational Research Societies, Edinburgh, UK, 08 - 12 Jul 2002.
Connell, N.A.D., Klein, J.H. and Meyer, E. (2002) Narrative as an interpretive research approach in IS: some promising indications for knowledge management. In, First International Workshop on Interpretive Approaches to Information Systems and Computing Research: Inaugural Meeting of a Special Interest Group on Interpretive Approaches and Methods (SIG-IAM), Bristol, GB, 26 - 27 Jul 2002.
Connell, N.A.D., Klein, J.H. and Powell, P.L. (2001) Breadth, depth and layering of expertise in knowledge-based systems. In, Operational Research Society Annual Conference (OR43), Bath, UK, 04 - 06 Sep 2001.
Connell, N.A.D., Klein, J.H. and Powell, P.L. (1996) Modelling expert consultation systems. In, 14th Triennial Conference of the International Federation of Operational Research Societies, Vancouver, Canada, 1996.
Connell, N.A.D., Klein, J.H., Lees, P., Powell, P. and Sutcliffe, C.M.S. (1993) Costing and contrasting in the NHS - a decision support approach. In, CIMA Management Accounting in Health Care Conference, London, UK, Dec 1993.
Connell, N.A.D., Powell, P.L. and Klein, J.H. (1989) Expert systems and organisational change. In, 33rd Annual meeting of the International Society for the Systems Sciences, Edinburgh, UK, 02 - 07 Jul 1989.
Klein, J.H., Powell, P.L. and Connell, N.A.D. (1988) Organisational structure: the implications of expert systems. In, Human and Organisational Issues of Expert Systems. Conference Organised by the Ergonomics Society and ICL University Research Council, Stratford-upon-Avon, UK, 04 - 06 May 1988.

Monograph

Chapman, C.B., Ward, S.C. and Klein, J.H. (2007) An optimised multiple test framework for project selection in the private sector. Southampton, UK, University of Southampton (Discussion Paper Series - Centre for Risk Research,(CRR-07-18))
Klein, J. (1996) Modelling organizational cognition of risk management. Southampton, UK, University of Southampton, 26pp. (Discussion Papers in Accounting and Management Science,(96-109))
Klein, J. and Cork, R. (1996) A multiple-factor approach to comparing technical performance for risk assessment. Southampton, UK, University of Southampton, 28pp. (Discussion Papers in Accounting and Management Science,(96-110))
Powell, P., Klein, J. and Connell, N. (1993) The social context of experts and expertise. Southampton, GB, University of Southampton (Discussion Papers in Accounting and Management Science,(93-70))
Klein, J. (1993) Decision-aiding and cognitive science. Southampton, UK, University of Southampton (Discussion Papers in Accounting and Management Science,(93-69))
Klein, J., Powell, P. and Chapman, C. (1993) A prototype activity basis for project risk analysis. Southampton, UK, University of Southampton (Discussion Papers in Accounting and Management Science,(93-62))
Klein, J. (1992) Cognitive processes and operational research. Southampton, UK, University of Southampton (Discussion Papers in Accounting and Management Science,(92-30))
Klein, J. (1991) Modelling risk trade-off. Southampton, UK, University of Southampton (Discussion Papers in Accounting and Management Science,(91-22))
Powell, P.P., Hall, M. and Klein, J.H. (1991) An expert decision support system for network routing. Southampton, UK, University of Southampton (Discussion Papers in Accounting and Management Science,(91-25))
 

Research Interests

  • Communities of practice, focusing on their internal structures and behaviours, and the contribution such communities make to organisational knowledge management.
  • Health care management, focusing on stakeholder identification and participation in health care modelling.
  • Knowledge management, sharing and transfer within and between communities of professionals and other groups (for example, university teachers and folk musicians).
  • Storytelling as a mechanism for sharing knowledge within organisations.
  • Management science and operational research practice (in particular, the use of "soft" approaches and narrative engineering).
  • The theory and practice of risk management.
  • Multiple-criteria decision analysis.
  • Operational and research gaming.

 

Primary research group:  CORMSIS: Centre for Operational Research, Management Science and Information Systems

Affiliate research groups:  Centre for Risk Research, Centre for Narrative Studies

Research project

The Cumberland Initiative

Transforming the quality and cost of NHS care delivery through simulation, modelling and systems thinking

Dr Jonathan Klein
Southampton Management School
University of Southampton
Southampton
SO17 1BJ, UK

Room Number: 2/6025

Telephone: (023) 8059 2554
Facsimile: (023) 8059 3844
Email: J.H.Klein@soton.ac.uk