General FAQs

Here you will find answers to questions you might have about Accommodation. If you can’t find the answer to your questions then please contact us and we will be happy to help.



How do I apply for accommodation at the University of Southampton? 

When should I apply? 

How much choice do I have? 

What if I don't like what I've been offered? 

When and where should I pay for my accommodation? 

What accommodation is provided for students with disabilities and/or additional needs?

What support and advice do you offer to students living in the private rented sector? 

If I have welfare or financial concerns, is there someone I can talk to?

How do I report faults and maintenance issues in my halls room?

Can I park my car at my Halls of Residence? 






How do I apply for accommodation at the University of Southampton?

To apply for accommodation you need to submit an online application, which you can complete by setting up and logging into your account at www.onlineaccommodation.soton.ac.uk.

When should I apply?

If you are a new student, you should apply for accommodation by the 1st of August in the year you will commence your studies. If you are a continuing student then you will be notified when the continuing deadline is each year (around February/March).

Please see the full details of our guarantee for more information.

How much choice do I have?

On our online application form the majority of students will be asked to fill in 3-5 preferences with options based on catering, halls site, room type and contract length.

What if I don't like what I've been offered?

We will offer you the best option available on the day of allocation, taking into account availability, suitability, student options and profile, and the need to create a balanced community in Halls. We are not able to change allocations once they have been made.

Whilst we do look at each case individually we are only able to effect a change where there are extremely exceptional circumstances, usually where we are given late evidence of rapid onset medical conditions or other fresh requirements that necessitate a change.

We sometimes find that if a student is not happy with their allocation when they receive it, they change their mind once they have moved in. However, if after moving in you still wish to change your accommodation, you are welcome to apply to transfer to a different room or Hall.

Please note that if you reject your offer of accommodation but you still require a room you will need to submit a new application. This application will not be considered until all other unallocated students have been made an offer, so we cannot guarantee that we will be able to make you another offer of a room in halls.

When and where do I pay for my accommodation?

The date each instalment of your residence fees is due is included in your offer of accommodation. The easiest way to pay your fees is to set up a Direct Debit or Recurring Card Payment when accepting your offer of accommodation.

If you are unable to do this then you can pay at the Student Services Centre on the Highfield Campus by credit/debit card, cheque or cash, or you can pay online at www.webpayments.soton.ac.uk

What accommodation is provided for students with disabilities and/or additional needs?

Students with disabilities and/or additional needs should contact The Enabling Service initially. They will assess and take into consideration your individual requirements, working with Residences to advise, and help to try and meet your needs. The Enabling Services can provide the most up to date information about what we can offer, for further details on this please visit the website at http://www.southampton.ac.uk/edusupport/ 

If you have a medical condition that leads you to have certain requirements for your room in Hall, you need to tell us this on your application form. You will also need to contact Enabling Services and provide them with medical evidence if required.

What support and advice do you offer students living in the private rented sector?

The University of Southampton runs an accreditation scheme (SASSH) in conjunction with Southampton Solent University and Southampton City Council. All properties that the University advertises on its private rented lists have to join the accreditation scheme. Accredited properties will comply with the standards of the SASSH scheme.

Please see www.sassh.co.uk for more information.

If I have welfare or financial concerns, is there someone I can talk to?

The University has a number of services that you can talk to for advice and guidance about the many different issues that students may face. The Student Services Centre has a team of Advisors that can provide much useful assistance and where appropriate offer advice about other sources of information and support. These may include the Residence Support Service in your Hall of Residence, the Mentor Service, the Counselling Service, Financial Information and Assistance and the Students Union Advice Centre.

The Student Services Centre is here to help you and the sooner we know about an issue the quicker we can help you to resolve it.

How do I report faults or maintenance issues with my halls room?

All faults should be reported online through the Planon Self-Service system. This can be found through the Sussed Portal (www.sussed.soton.ac.uk) and is on the right hand side under Personal Links or it can be accessed directly at www.planon.soton.ac.uk 

If it is extremely urgent or an emergency then you should contact your halls reception.

You can also monitor the progress of any faults reported through this system.

Can I park my car at my Halls of Residence?

Unfortunately generally no, we do not allow students to park within the Halls of Residence because of limited number of spaces available. We understand the need for students to travel within Southampton, and therefore a Unilink bus pass is included when purchasing your accommodation with us for the academic year.

We also allow some parking on site during moving in/moving out periods, please speak to your Hall Reception for further information.