The Student Hub is your first point of contact for questions relating to wellbeing and disability support, exams, assessment and course queries, accommodation, and fees and finance. You can also reach out to us if you just need someone to talk to.
You can use our online Knowledge Base to find the answers to your questions no matter where you are. Simply enter your question into the search box.
If you can’t find the answer to your query online, or you’d like to speak to a member of our team, get in touch with us.
The Student Hub will remain available 24/7 via telephone, online chat, and email during most of the spring break (Monday 31 March – Sunday 27 April), except for the following:
For any emergencies during this time, please email studenthub@soton.ac.uk and we will respond as soon as possible. If you need immediate help in an emergency, call 999. When you need medical advice, but it is not an emergency, get help from NHS 111 online or call 111. When you phone 111, your call is handled by an advisor who can guide you on what treatment you need. University Security can also assist in case of an on-campus emergency.
If you would like to see one of our team members in person, The Student Hub in Building 37 on Highfield Campus will be open from 08:00-20:00 throughout the break. If you need in-person support from our student wellbeing service out of hours, you can visit us 24/7 – however, there will be some limited availability on 19 April as outlined above.
The Student Hub sites at Avenue Campus, Winchester School of Art, Sir James Matthews, and NOCS will be closed from Friday 28 March and will reopen on Monday 28 April.
Chat to an advisor now using the online chat service . Simply log in with your University username and password.
In addition to the date listed above, the online chat will not be available during the following times this spring break, but you can still get in touch via telephone, email, and walk in to speak to a wellbeing advisor:
You can speak to an advisor in person at The Student Hub in B37 on Highfield Campus between 08:00-20:00, Monday-Sunday.
Other sites are open between 08:00 - 20:00 on the following days:
Before visiting us in Building 37 or Building 63F, join The Student Hub digital queue. You can check your queue position and current waiting time from your phone. You’ll receive an alert when it’s your turn to speak to an advisor, so you can wait within The Student Hub or elsewhere on campus.