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The University of Southampton
The Student Hub

The Student Hub is your first point of contact for questions and concerns relating to fees, financial support, accommodation, wellbeing, disability, careers and course administration.

Find the answers online

You can use our online Knowledge Base to find the answers to your questions no matter where you are. Simply enter your question into the search box.

Contact The Student Hub

If you can’t find the answer to your query online, or you’d like to speak to a member of our team, get in touch with us.

24/7 online chat 

Chat to an advisor now using the online chat service. Simply log in with your University username and password.

Come see us on campus 

Find us in Building 37 on Highfield Campus (Monday-Sunday, 08:00-20:00), or Building 65 on Avenue Campus at the main reception (Monday-Friday, 08:00-20:00).

You can also speak to The Student Hub Team in Building 63F on Winchester Campus at the main reception (Monday-Friday, 08:00-20:00).

If you have teaching at the Sir James Matthew Building (157-187 Above Bar Street, SO14 7FQ), there are also members of the team based there for advice and support (Monday-Friday, 08:00-20:00).

Join our digital queue 

Join The Student Hub digital queue if you’re visiting Building 37. You can check your queue position and current waiting time from your phone. You’ll receive an alert when it’s your turn to speak to an advisor so you can wait within The Student Hub or elsewhere on campus.

Email and telephone

Call our 24/7 line via: 02380 599 599

Or email:

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