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The University of Southampton
Professional Development

Workplace conflict and the mediation service


Target Audience: Suitable for Managers or supervisors of staff

Brief outline: Workplace conflict is stressful, time-consuming and costly. Understanding what causes conflict in the workplace and how the Mediation Service can help you as a manager prevent conflict and tension building but also to know how and why the Mediation Service can support you in terms of resolving issues that due occur.

Learning expectations:

Training Dates: There may be more than one training session scheduled; Please click on the 'Book now' button below to view all the date(s) available.

Facilitator Information / Led By

Name: Kate Grant

Job Title: Mediation Services Manager

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Resolving Conflict
Resolving Conflict

The Resolving Conflict pocketbook explains what conflict is, how to recognise signs of conflict, how people react to it, how to develop strategies for dealing with it, how to resolve difficulties and how to deal with bullying and harassment.





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The Working Relationships pocketbook describes how to create, build and sustain relationships. It identifies the key features that make a relationship work (eg openness and honesty, empathy, respect and trust) and those that don’t (eg jealousy, arrogance, conflict of interest and misunderstanding).

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