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Student ServicesStudent living

Services and facilities information

Everything you need to know for life in halls

The halls guide is your one stop manual for everything you need to know when living in halls. It is designed for you so that you have the knowledge of how things work, the processes and services and also helpful advice and information for your time in University residences. The halls guide can be downloaded here, or you can also request a published copy from your halls reception.

In the guide, you’ll find lots of important information including:

• Support and contact details (p.5)

• Settling in and advice on living in a halls environment (p.6)

• Services procedures and facilities (p.8);

• Health, safety and security in halls (p.12)

• Halls contract and key dates (p.15)

• Applying for halls next year and moving out (p.17)

• Getting around and transport – including maps (p.19)

• Other useful contact details (p.23)

Useful Downloads

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Quick links

Reporting maintenance problems - please report non-emergency maintenance issues via

Emergency problems which are immediate risk to health, safety, security or wellbeing should be reported to your halls reception either by calling +44(0)23 8059 5777 or in person.

Internet and wifi connection troubleshooting - please report halls related internet and connection problems via Serviceline online at or by calling +44(0)23 8059 5656.

Claiming on your contents insurance - for information on your contents insurance policy in halls including how to claim, please visit

Support for you - The Residences Support team are available every night to ensure that your home is a safe, enjoyable and study-conducive environment. You can contact the team by calling +44(0)23 8059 5777 (option 6) or emailing us at


Still can’t find what you’re looking for?

If after checking the halls guide you still have not been able to find what you’re looking for, still need the answer to something or if we have missed something, then please get in touch via or contact your halls reception.

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