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The University of Southampton
Southampton Business School

Celebrating Belynda's successful PhD defence: understanding online complaints

Published: 20 October 2023
Dr. Zhiying Ben

Dr. Zhiying Ben (Belynda) celebrates the success of her PhD

Many congratulations to Dr. Zhiying Ben (Belynda), who successfully defended her PhD titled "What drives virality of online complaints? The critical roles of content and non-content factors" at the University of Southampton Business School. 

A big thank you to Professor Chanaka Jayawardhena and Doctor Rob Angell who were the external and internal examiners.

Belynda is supervised by Professor Paurav ShuklaProfessor Martin Kunc and Professor Youngseok Thomas Choi.

The examiners particularly commended Belynda's depth of knowledge, synthesizing abilities, and the cutting-edge methodology.

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