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The University of Southampton
Enabling ServicesPart of Student ServicesDisability support

Ways we support you

There is a variety of support available for students with health conditions or disabilities, depending on individual need.


Mentoring is available to support you with managing your studies alongside a health condition or mental health problem. Click here to learn more.

Learning Support


We provide Band 1 and Band 2 Non Medical Helpers, including Notetakers (Manual and Electronic), Study Assistants, and a range of Practical Support for students who require additional help in academic classes and other study locations. We also arrange Examination Support Workers.

We also organise Band 3 and Band 4 Non Medical Helpers which can be provided through external suppliers.


Inclusive Learning Volunteers (ILV) programme

Our ILV programme provides support to students with a disability, including mental health concerns, long term health conditions and specific learning difficulties. All volunteers complete a full training programme and are then matched with students who are recommended for the programme by a practitioner:

Transition Facilitators

Transition Facilitators are current students in year two and above, who meet with disabled students on an ongoing basis or as a one off meeting to support them to thrive during their time at university.  As current students, Transition Facilitators understand the challenges of university life, from living independently for the first time to adapting to university study.  Fully trained Transition Facilitators provide a range of support, including but not limited to: support finding and engaging with societies, clubs and sports clubs; orientation around campus; and support and advice on ways to integrate with flat and course mates.

Peer Mentors

Peer mentors are also current students in year two or above and they provide the opportunity for disabled students to meet 1:1 for 3 – 7 sessions for specific support with time management, revision planning and/or addressing sleep issues. Each session will last 45 minutes to an hour.

Assistive Technology

IT facilities exclusively for students with health conditions, disabilities or dyslexia, comprising adaptable IT equipment, specialised software, and a quiet and spacious study environment.

Click here for more information.

Additional Exam Recommendations

Students with a disability, mental health condition or specific learning difficulty (SpLD), such as dyslexia or dyspraxia may be eligible to receive additional exam recommendations (AERs) such as extra time, rest breaks and/or smaller exam rooms. Arrangements are made according to individual need. Students must provide evidence of their disability, health condition or SpLD to Enabling Services.

AERs can be arranged throughout the year, not just in the lead up to exams.  


The University have AER deadlines to ensure support can be put in place for each semester. All students will be advised of the AER deadline via email, Sussed and on this website. 

Current AER Deadlines 

Semester One 2018/19: Friday 8th November 2019

Semester Two 2018/19: Monday 6th April 2020

If you have missed the deadline but have sufficient evidence, please contact us and we may be able to arrange additional exam recommendations for your future exams.

Please see information below on how to access additional exam recommendations.

Current students:

How to access additional exam recommendations (AERs)

1. Send Enabling Services a copy of your medical evidence. For an SpLD this must be a post-16 diagnostic assessment report.

2. Contact Enabling Services to arrange a student support appointment with a disability or specific learning difficulties practitioner. During the appointment reasonable adjustments and additional exam recommendations will be discussed with you. If additional exam recommendations and/or reasonable adjustments are arranged for you they will remain in place for the duration of your course. If you are an undergraduate student and decide to take up postgraduate study at the university, please note you will need to contact Enabling Services again so your support recommendations can be updated and adjusted accordingly.

We recommend contacting us prior to the deadline date to ensure additional arrangements for exams are organised as early as possible.

Temporary Injuries: How to access additional exam recommendations (AERs)

If you require additional exam recommendations due to a temporary injury such as a broken arm, Enabling Services may be able to organise emergency AERs for one semester only for you. To be considered for emergency AERs please:

1. Contact Enabling Services with evidence as soon as possible following the injury. The quickest way for advice about accessing emergency AERs is to attend a drop in session. Enabling Services drop in runs Monday to Friday, 1pm - 3pm (term time) and Monday, Wednesday and Friday, 1pm - 3pm (vacation period) in building 37. A drop in advisor will be able to advise you about the next steps and arrange an appointment for you if required.

If you are unable to attend a drop in Enabling Services can be contacted via telephone; 023 8059 7726, email;, Live Chat; Monday - Friday (2pm - 4pm) or in person at our front desk in Building 37 (9am - 5pm).

I do not have medical evidence or a post-16 diagnostic assessment report for an SpLD: can I still access additional exam recommendations?

  • I do not have any medical evidence:
    If you do not have any medical evidence Enabling Services are unable to organise any additional exam recommendations for you. If you require medical evidence for a disability or health condition please contact your GP who may be able to provide you with a copy to send to Enabling Services.   
  • I do not have a post-16 diagnostic assessment report:
    If you do not have a diagnostic assessment report we recommend that you...

    1. Make arrangements to be have a post-16 full diagnostic assessment. Please note you must send Enabling Services a copy of your post-16 diagnostic assessment report prior to the AER deadline to be considered for AERs for your upcoming exams. Information on how to access a screening and diagnostic assessment can be found here.

    2. If you are unable to have a diagnostic assessment before the AER deadline Enabling Services may be able to arrange temporary additional exam recommendations for you if you are able to send a copy of the following to Enabling Services:

    - A JCQ8 form with substantial evidence
    - A pre-16 diagnostic assessment report 

    Please be aware evidence from a teacher is not acceptable. Enabling Services can only provide temporary AERs for a maximum of two semesters. To be considered for AERs for the duration of your course you must seek a full post-16 diagnostic assessment.

What happens if I miss the AER deadline?

If you miss the AER deadline we will be unable to arrange additional exam recommendations for your upcoming exams unless you have a temporary injury and require emergency AERs. However, if you have sufficient evidence we may be able to arrange additional exam recommendations for your future exams. If you feel disadvantaged as a result of this you may wish to apply for special considerations.

Who is informed about my additional exam recommendations?

Once you have attended a student support appointment with Enabling Services, reasonable adjustments and additional exam recommendations may be arranged for you. Your faculty will be advised of your disability/health condition/specific learning difficulty and informed of any additional exam recommendations and reasonable adjustments made for you.  

Your AERs will also be added to banner so the exams office are aware of your recommendations when they schedule exams.

For more information on how data is shared at the university, please view the University of Southampton's privacy notice.

I need to change my additional exam recommendations: what should I do?

If you would like any adjustments to be made to your additional exam recommendations and/or reasonable adjustments or reviewed due to a change in course (including moving from undergraduate to post-graduate study), please contact Enabling Services who will advise if you require an appointment with a practitioner to review your AERs.

If any adjustments are made to your AERs, your recommendations will be updated and your faculty will be made aware. Please note you must contact Enabling Services by the AER deadline for these to be effective for your next set of exams.

Prospective Students:

How to access additional exam recommendations (AERs)

1. Declare on your university application form your health condition, disability or SpLD.

2. Send Enabling Services a copy of your medical evidence. For an SpLD this must be a post-16 diagnostic assessment report.

3. Attend a Transition Day held by Enabling Services for prospective students in August and September. If you are unable to attend a transition day please contact Enabling Services to arrange a student support appointment for when you start university to discuss possible additional exam recommendations and reasonable adjustments.  

Any further AER queries?

Please contact Enabling Services:

Telephone: 023 8059 7726
Live Chat: Monday - Friday, 2pm - 4pm
Enabling Services Drop in: Monday - Friday, 1pm - 3pm (term time) and Monday, Wednesday and Friday, 1pm - 3pm (vacation period) in building 37, Student Services.
Enabling Services Desk: Building 37 (Student Service), Monday - Friday, 9am - 5pm.





The University provides specially adapted accommodation for students with disabilities. We work closely with the Residences team to try to meet your needs. If you think you might need an adaptation to your room in halls, please discuss your needs with the Residences team and with us before you apply to University. If you are already living in halls and think that an adjustment would benefit you, please contact us.

If you have a disability and you would like to stay living in halls past your first year it is possible that a room can be allocated to you. Contact us to discuss this further.


Disabled Students Allowance

The DSA is a grant available to students with health conditions and disabilities. To find out more, visit the DSA section.

Find out more


For more information about the support that we offer and what you may be entitled to, contact Enabling Services.


Student Support Appointments:

Please see the guidance in the 'Useful Downloads' section below which outlines how you can book and prepare for your Student Support Appointment.

Useful Downloads

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