Services we offer

The Student Services Centre is a central point of contact for all student queries whether by email, phone or face to face and works in close partnership with all Faculties and Professional Services. Our team of advisors can help you with a range of queries including accommodation, financial assistance including bursaries and scholarships, visas, careers and the payment of all University fees.

Quick Payments and IT access

There is a bank of internet terminals in the Centre where you can pay your fees through the webpayments system and access your e-mails You can also view your personal information through SUSSED.


Our advisors can assist you with a range of enquiries including:

Received a Fee Waiver Letter?

Please check our frequently asked questions page.


Students ID Card

To guarantee your ID card is ready to collect at the start of term you must submit your application form by the deadline stated on the Welcome Website. Your ID card will be delivered to your Faculty Office when it has been made. Don’t delay submitting your ID card form to ensure you can access your services.

Replacement ID cards

You can now apply for replacement ID card on-line, your ID card will be ready for collection from Student Service Centre within 4 working days.

Just follow the most appropriate for you link below to apply for a replacement ID card for the following reasons:

ID CARD LOST /STOLEN: Staff, Student, Alumni, charge of £10 apply, please have debit/credit card ready to pay

CHANGE OF DETAILS (like name, expiry date, department/faculty): Staff, Student, Alumni, replaced free of charge if you present your old ID card on collection. Please note that your current ID card will be disabled once your new one is produced and you will need to transfer any additional facilities onto this. Please bear that in mind when applying for this type of ID card.

FAULTY ID CARD Staff, Student, Alumni, replaced free of charge if you present your old ID card on collection 

Making a payment to us

Quick and Easy Online
You can pay your fees and other university payments online through the webpayments site.

Over the telephone
You can make payments by telephoning 023 8059 9599. If your parents or any other sponsor are paying on your behalf, please ensure that they know your student ID number and how much they are expecting to pay.
In Person
You can pay in person at the Student Services Centre

Cash payments 
These can be made at the Income Office in B37 opened until 4pm.

Dynamic Currency Conversion
The Student Services Centre is able to accept card payments in other currencies using the exchange rate available on the day. This facility is also available through the webpayments site

Currencies currently available are Australian Dollars, Canadian Dollars, Danish Krona, Euro, Hong Kong Dollars, Japanese Yen, Norwegian Krone, Swedish Krona, Swiss Franc and US Dollars.

Are you due a payment from the University?

All students are invited to enter their Bank Details either via Enrolment or through Self Service.

This will be most useful for students who receive a 1% full fees payment discount, an alumni discount or a Studentship as funds can be paid directly into their personal bank account.

How to update your bank details

Council Tax

We have been able to gain agreement from many more local councils to share data with them if a student consents to share.

Further details of the local councils and postcodes involved can be found on our Council Tax page.