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Getting help

Do you need help with your university IT? We have a number of options, from self-help guides, urgent telephone support, email, web chat or in-person help at our Tech Hubs. Choose from the options below to resolve your issue as soon as possible. These support services are available to all staff and students.

New students

If you are a new student joining us in September and setting up your IT account, please remember it can take up to 24 hours for the University’s other systems and services to become available to you. This includes your email, ID card service and enrolment services. More information for new students is available on the I'm New webpages.

Choose the support option to suit you

Self-help guides

Search for guides to help with common IT issues. Just login to the Knowledge Base with your username and password.

ServiceLine: Remote support

Do you need help with your IT? Get in touch with our support experts online, by telephone or email.

Tech Hubs: In-person support

Our Tech Hubs provide in-person IT support at a number of locations across our campuses.

I have always been extremely impressed and satisfied with the service I receive from iSolutions. The staff are highly efficient, empathetic, helpful and nothing is too much trouble. Thank you.

Get help using university systems

Do you need help with a system or application? The LearnIT training portfolio contains a complete list of software that’s in use for staff and students, with links to training resources.

You can also browse the student and staff pages for information on key systems. For example, there is guidance for students using Blackboard and staff delivering e-learning.

Access LinkedIn Learning

LinkedIn Learning is a library of online training. It gives all students and staff at the University full, free, unlimited access to thousands of training resources.

It covers IT topics, including instructional videos for using different applications. Some of the most popular courses include Excel, Python, Word, SQL and Power BI.

It’s not just about IT either! It’s a great tool for helping students prepare for the workplace, and staff to learn new skills.  There are courses on a wide range of soft-skills and employability topics, including management, communication, wellbeing, critical-thinking, problem solving, industry-based topics and much more.

Students and staff can find out more on the LinkedIn Learning Sharepoint site.

Academic Skills Hub

The Academic Skills Hub offers an in-person, drop-in service to advise students on all aspects of academic skills, writing, maths and statistics support in 20-minute slots. No appointment necessary.

The Academic Skills Hub is open from 10.00 – 16.00, Monday to Friday, and is located in room 2045 on Level 2 of the Hartley Library (Highfield Campus).

Find out more: Academic Skills Hub.

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