Skip to main navigation Skip to main content

Contact us: drop-in service and appointments

You can contact the Visa and Immigration Student Advice Service (VISAS) for advice about visas or immigration to the UK for study at Southampton if you are a current student or a prospective student.

Drop-in service

Drop-in is the best way to contact us if you have a quick question or if your personal details have changed while you are studying.

Appointments

You can book an appointment for visa advice or visa check-in.

To find out what will happen at your appointment and what you need to bring, please read the information for the relevant type of appointment.

Email

If you cannot visit the VISAS drop-in, you can email us or contact us using our Online Enquiry form.

Visa drop-in service

Building 3, Student Services Centre — Visit the visa drop-in service in building 37

When

The VISAS Team drop-in service is usually held every week at the following times:

Tuesday 10:00 - 11:30

Wednesday 13:00 - 14:30

Thursday 10:00 - 11:30

Where

The VISAS Team drop-in sessions will be carried out using a live chat during the times published above.

How does the live chat work?

Click on the link above during the advertised times. You will be asked to login using your University login details. You will then be greeted by one of our Customer Service Advisors, who can answer your questions or direct you to a more specific service depending on what it is that you need.

If you do not have a a University log in please contact us using our Online Enquiry Form

What to expect

The drop-in service is aimed at students who have a quick question about their visa or immigration status for studying in the UK. For more complicated questions, we may ask you to book a visa advice appointment.

Visa advice appointments

Before you book

Visit the drop-in service because we may be able to answer your question quickly or give you important information about what to bring to your appointment.

How to book

Contact the Student Services Centre.

After you have booked your appointment, you will receive an email to confirm the date and time.

Most appointments are face-to-face but we can arrange a telephone or Skype appointment if you request this when you book.

Before you attend your appointment

If you are applying for a visa:

Prepare the documents needed for your application. To find out what to prepare, visit the drop-in service or our webpages about applying for a Tier 4 visa inside the UK or outside the UK.
Save electronic copies of your documents where you will be able to access them from a University PC during the appointment.
Start your visa application online. Do not sign the declaration or pay for your application before you book your visa advice appointment. You should receive a link to your application by email.
Prepare a payment card to pay the visa application fee and immigration health surcharge online.

At your appointment

Please arrive 5 minutes before your appointment time and wait in the visa waiting area opposite the main reception desk in the Student Services Centre, building 37, Highfield Campus.

A Visa Adviser will help you to check your documents, check the answers to your online visa application.

If everything is ready, we will help you to submit your visa application during the appointment

Visa check-in appointments

If your programme of study starts at the beginning of a semester, you will usually be invited to an International Registration event by email. You must attend the event to complete your enrolment.

Who needs to book

You are starting a new programme of study and your start date is not at the beginning of a semester.

You get a new visa or passport while you are continuing your studies at Southampton.

How to book

Contact the Student Services Centre.

After you have booked your appointment, you will receive an email to confirm the date and time.

What to bring

Starting a new programme of study

Visa type	Original passport	Visa: one of the following				Original qualification(s) listed on CAS	ATAS, if required by your programme
Visa type	Original passport	Original BRP	Original vignette for whole of stay	BRP collection letter showing University address	Proof of application	Original qualification(s) listed on CAS	ATAS, if required by your programme
Tier 4	Yes	Yes				Yes	Yes
Non-Tier 4	Yes	Yes				No	Yes. Check ATAS website for exceptions.

You will also be asked to provide details of:

your term-time address
your emergency contact person

Continuing your studies

Visa type	Original passport	Visa: one of the following			ATAS, if required by your programme	Student ID card
Visa type	Original passport	Original BRP	Original vignette for whole of stay	Proof of application	ATAS, if required by your programme	Student ID card
Tier 4	Yes	Yes			Yes	Yes
Non-Tier 4	Yes	Yes			Yes. Check ATAS website for exceptions.	Yes

Email

If you cannot visit the VISAS drop-in, you can email us.

visa@soton.ac.uk

Send a message from your University email account or include your student ID number in your message.

Frequently Asked Questions

If you are uncertain about anything or you have a query, then our frequently asked questions (FAQs) page may have the answer.

VISAS contact us

Talk to a Visa Adviser at a drop-in session, book an appointment or email us.

Privacy Settings