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The University of Southampton
Student ServicesVisa and immigration

Contact us: drop-in service and appointments

You can contact the Visa and Immigration Student Advice Service (VISAS) about visas or immigration to study at Southampton if you are a current or prospective student.

If your query relates to the impact of Covid-19 on your visa ,please see our specific information on our advice page 


CAS enquiries - new programme/new student - please contact the CAS Team.

CAS enquiries - to complete current programme of study and for Doctorate Extension Scheme - please contact the visas team during one of our drop-in sessions.

Send a email from your University email account or include your student ID number in your message: 



The VISAS Team drop-in service is an online live chat held every week at the following times (London GMT):

Tuesday 10:00 - 11:30

Wednesday 13:00 - 14:30

Thursday 10:00 - 11:30  


How does the live chat work?

Click to ask a question during our drop-in times.

Use your University login details to enter. 

What to expect

The drop-in service is aimed at students who have a quick question about their visa or immigration status for studying in the UK. For more complicated questions, we may ask you to book a visa advice appointment.

woman with laptop

Have a visa question?

Talk to a visa advisor online using live chat during our drop-in session times

Talk to us on Live Chat

Before you book 
Visit the drop-in service because we may be able to answer your question quickly or give you important information about what to bring to your appointment.

How to book
To book an appointment, please contact us through live chat; the visa advisor will send you a link for you to book an appointment that is convenient for you.

After you have booked your appointment, you will receive an email to confirm the date and time of the appointment. 

Appointments are online using Microsoft Teams. 

Before you attend your appointment
If you are applying for a visa:

  • Prepare the documents needed for your application. To find out what to prepare, visit the drop-in service or our webpages about applying for a Student visa inside the UK or outside the UK.
  • Save electronic copies of your documents where you will be able to access them during the appointment.
  • Start your visa application online. Do not sign the declaration or pay for your application before you book your visa advice appointment. You should receive a link to your application by email.
  • Prepare a payment card to pay the visa application fee and immigration health surcharge online.

At your appointment
Please dial into your appointment promptly.  If you need to cancel or rebook your appointment for another time/date, please let us at least 24 hours before your appointment so that the appointment slot can be offered to another student.

A Visa Advisor will help you to check your documents, check the answers to your online visa application.

If everything is ready, we will help you to submit your visa application during the appointment

If your programme of study starts at the beginning of a semester, you will usually be invited to an International Registration event by email. You must attend the event to complete your enrolment.

These appointments are currently suspended however if you need to collect your BRP Card from the University please book an appointment to collect your BRP Card using the following link



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