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The University of Southampton
The Student Hub


The Student Hub is your first point of contact for questions and concerns relating to fees, financial support, accommodation, wellbeing, disability, careers and course administration.

 

Find the answers online

You can use our online Knowledge Base to find the answers to your questions no matter where you are. Simply enter your question into the search box.

Contact The Student Hub

If you can’t find the answer to your query online, or you’d like to speak to a member of our team, get in touch with us.

24/7 online chat

Chat to an advisor now using the online chat service . Simply log in with your University username and password.

Email and telephone

Come see us

You can speak to an advisor in person at The Student Hub in B37 on Highfield Campus between 08:00-20:00, Monday-Sunday.

Other sites are open between 08:00 - 20:00 on the following days:

  • Monday - Friday - Winchester School of Art
  • Monday  – Sir James Matthews Building
  • Tuesday  – Sir James Matthews Building
  • Wednesday  – Avenue Campus, Building 65 Parkes Building
  • Thursday  – National Oceanography Centre Southampton, Room 166/09 (Student Office)
  • Friday  – Sir James Matthews Building

Important: Winter Opening Information

Please note that The Student Hub sites will have the following availability over the winter break. 

Student Hub sites at the Sir James Matthews Bulding, Avenue Campus, National Oceanography Centre and Winchester School of Art will be closed from Friday 13 December and will re-open on Monday 6 January with the above opening patterns. 

The Student Hub in Bulding 37 on Highfield Campus will be closed from Friday 20 December to Thursday 2 January. If you need in-person wellbeing support during this time, our deidcated wellbeing services will still be available for walk-ins over the break, via The Student Hub in B37.

Whist in-person sites will be closed, you can still contact the team 24/7 using the online chat, email or by calling 02380 599 599. 

Join our digital queue

Join The Student Hub digital queue if you’re visiting Building 37 or Building 63F. You can check your queue position and current waiting time from your phone. You’ll receive an alert when it’s your turn to speak to an advisor, so you can wait within The Student Hub or elsewhere on campus.

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