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The University of Southampton
Enabling ServicesPart of Student Services

Mental health and wellbeing


There are many ways in which you can access support for mental health and wellbeing problems. In this section you will find information, advice and self-help resources on many common problems that you might experience in your life as a student.

We are a professional team with qualifications, experience and skills in many areas. We have a variety of services available, including counselling and hypnotherapy, and any student experiencing mental health or wellbeing problems is welcome to contact us however, there are also other sources of advice and help available. We work closely with a variety of local services and we may advise you to contact your GP or another NHS service to ensure you get the most appropriate support.

Consider visiting us at our daily Drop-In, or attending one of our Wednesday Workshops for more information and further resources.


Self-help Guides
Self-Help Guides


The links at the top of this page include further guidance and resources on a range of issues.

Also, Enabling Services (in conjunction with Northumberland, Tyne and Wear NHS Foundation Trust) have produced a range of self-help guides. These guides are free to download (or view online) and each guide includes an audio version and a video introduction. You can also send any of the guides to a friend if you are worried about them and they have asked you for support.

The guides are written by NHS Clinical Psychologists with contributions from service users and healthcare staff. They offer the opportunity to find out more about the causes of mental health issues and provide tools to work through feelings and emotions. They also include information about the services available through Enabling Services.

There are 19 guides in total and they can be accessed by clicking here.


Urgent help

If you are feeling very distressed or having thoughts of self-harm or suicide and need immediate help please contact your doctor's surgery and request an emergency appointment, or go to your nearest Accident and Emergency Department.

If your doctor's surgery is not open, you can contact the NHS on 111. NHS 111 is available 24 hours a day, 365 days a year, calls are free from landlines and mobile phones. You should use the NHS 111 service if you need medical help or advice but it is not a life-threatening situation.

If you feel at immediate risk of harm to yourself, go straight to your nearest Accident and Emergency department or call the Emergency Services on 999.


To speak to someone in confidence, the Samaritans are available 24 hours a day, 7 days a week on:

Tel: 116 123 (free from mobiles and landlines)

If you are concerned for someone else, please encourage them to follow the advice outlined above.


First Support 


First Support are a small team based in the Student Services Centre (Building 37) who provide support to students who may be facing significant difficulties in their life or dealing with a crisis. The team offer appointments face-to-face, via the telephone or by Skype; they can be contacted during office hours by calling +44(0)23 8059 7488 or emailing

Outside of office hours (6pm to 8am and all weekends, Bank Holidays and University closure days) Student Services, in conjunction with University Security, provide an Out of Hours service for very urgent situations. To access this, please contact the University Security team on +44(0)23 8059 2811. Life threatening or emergency issues should be directed to the appropriate emergency services by calling 999.


Evidence for Special Considerations


Special Considerations is the University process for you to inform your faculty of circumstances which you feel are likely to affect your academic performance (including requesting an extension). These circumstances could include such issues as illness, bereavement, family crisis or injury.

The university has a policy that governs how you can apply for Special Considerations. The policy regulates what circumstances are deemed appropriate and the types of evidence that are acceptable. You can find out more information on this process and download a copy of the application form on the following website: Special Considerations.

In some circumstances Enabling Services (including First Support, Counselling, Disability and SpLD Support) can provide evidence to support a student’s application for Special Considerations. To be eligible for evidence from Enabling Services you must have been receiving support for the specific issue(s) during the time they were occurring. In almost all situations this will mean that you will need to have had at least two appointments with a member of the Enabling Services team during the period for which your application for Special Considerations is being made.

In circumstances where Enabling Services can provide evidence this will be in the form of an email sent directly to your Faculty Office. It will include the dates of your engagement with Enabling Services, a brief overview of the nature and timescale of the extenuating circumstances and an assessment of the likely impact on your academic performance.

If you feel that you do not meet the above criteria there are alternative forms of evidence that may be more appropriate (see the Special Considerations policy for more details by clicking here). These include a self-certificate, evidence from a third party that was witness to the circumstances and evidence from a doctor. If you are registered with the University Health Service the following webpage has some helpful information about obtaining evidence from your doctor: Sick Notes & Medical Reports

If we cannot offer you evidence to support your application it may still be worth getting in touch – as we can explore support options for the future with you. If you feel this could be helpful then the rest of our website has lots of useful information on the support available whilst at University and you are very welcome to come along to our drop-in to find out more.






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