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Research project: An evaluation of a telephone based outreach service for patients with breast and prostate cancer who have finished treatment - Dormant - Dormant

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Surviving Cancer – Living Life, has been developed and funded through a partnership with Guys and St Thomas NHS Foundation Trust and Pfizer Health Solutions (PHS). They aim to enhance the quality of life of cancer survivors, their families and carers by improving access to appropriate information and ongoing support, helping them to lead the life they want and enabling them to take control of their health. PHS has built on its experience of caring for individuals with long-term conditions in the UK and has applied its model to these areas of cancer in this innovative service.

The service will in the first instance be piloted over a period of one year and will be comprehensively evaluated against a comparator group by PHS and Kings College London. The evaluation will examine measures such as: self efficacy; quality of life; stage of change; change in health related behaviours; symptom control; changes in clinical metrics; changes in use of the health and social services; time off work; impact on individuals, families and carers and on health care providers and services.

A new telephone-based support service ‘Surviving Cancer – Living Life’ was set up at Guys and St Thomas’ to enable people who receive any part of their breast and prostate cancer treatment at the Trust to be offered personalised advice and information from a specially team of care managers who are experienced cancer nurses at a time and place of the person’s own choosing. The service aims to help people in their transition from being a cancer patient to being a cancer “survivor”. Each person eligible for the service has been allocated a dedicated care manager to call at pre-arranged times to provide advice, support and encouragement on specific aspects of their treatment programme and any other health-related issues.

The accompanying evaluation aims to determine the effect of a telephonic care management service on quality of life, return to work, psychosocial outcomes, healthcare utilisation and unmet needs of breast and prostate cancer survivors. In addition, this evaluation aims to assess the feasibility, acceptability, safety and sustainability of the aforementioned service.

The research team will evaluate the service through a variety of methods. A prospective longitudinal survey design with a historical comparison group has been adopted in order to evaluate this service innovation. A group of patients will receive telephonic care management and support from nurses based in a call centre and will be assessed on 5 occasions at 3 month intervals. Changes in this group will be compared with a group of patients who did not receive the service but were treated at the hospital in the months preceding the set up of the service..

The effectiveness of this service will mainly be established using the above method, but the researchers will also look at management reports to determine uptake of the service, and a qualitative evaluation consisting of interviews with patients and stakeholders to establish acceptability and satisfaction

Project team

Professor Alison Richardson

Professor Emma Ream , Dr Jo Armes

Project funder

Pfizer Health Solutions with Guys and St Thomas NHS Foundation Trust

Associated research themes

Supportive care
Complex intervention
Nurse-led care

Related research groups

Complex Healthcare Processes

Key Publication

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