- Student Membership: Applies to registered students at the University of Southampton.
- Community Membership: Applies to UoS Staff, Alumni, Community Partners and the Public.
Further information can be found on the website: southampton.ac.uk/sportandwellbeing.
Where classes/courts/pitches are included in your membership these must be cancelled at least 2 hours in advance. A failure to do so incurs a charge of the PAYG rate for that activity and suspension of membership until the charge has been paid. Persistent offenders may receive a longer suspension or permanent ban at the discretion of the Sport and Wellbeing Management Team.
Where classes/courts/pitches are not included in your membership these must be paid for at the time of booking.
You must hold membership for 6 months to be eligible for the discount (the course can fall any time in that 6 month period) – if you cancel before the 6 months is complete, the amount discounted from the course will be due immediately.
Subject always to clause 5, membership services will normally be offered 365 days a year with the exception of Easter Sunday, Christmas day and Boxing day. We reserve the right to reduce the number of classes offered across our service including during any vacation periods or University closure days due to staff holidays.
Membership Cancellations
Monthly membership can be cancelled (in writing) or using the cancellation form at any point after 1 month of membership, but no refund will be issued for the month that the cancellation is made in.
Members on a monthly rolling contract must contact us in writing to confirm cancellation at least 7 days before the end of any calendar month to avoid payment being taken for the following calendar month. If notice is given at any point during the final 7 days of any given calendar month, a final Recurring Card payment will be taken on the 1st of the following month.
Under Sport and Wellbeing policy it is not possible to cancel membership and or request a refund of fees, during the membership period unless clauses 8.1 or 8.4 above apply. Sport and Wellbeing reserve the right for allow for discretion in cancelling membership if an applicant is unable to take part in sporting activities on medical grounds or is a member of University staff leaving their post, or a student leaving the University before completion of studies. Written confirmation from the appropriate officer will be required (i.e. medical certificate or Faculty letter) and a £10 administration fee will be applied to all refunds granted.
Membership Renewals
The price of the membership renewal is the price for when the membership starts and not for when the membership is paid for.
Membership Suspension
You may temporarily suspend your membership for between one complete calendar month up to a maximum of 12 complete calendar months on medical grounds and we may require you to produce proof which is satisfactory to us of any of the reasons that you are relying on to suspend your membership.
In the event that membership services are suspended for a period of over 28 days by Sports and Wellbeing as set out in clause 5.1 and in accordance with clause 8.4 (b) you may temporarily suspend your membership.
If you want to suspend your membership, you can do so in writing and need to confirm how long you wish for this to last. If this is due to services being suspended by Sport and Wellbeing, we will endeavour to provide regular updates to you on services which will be available on our website.
As long as we receive your request to temporarily suspend at least 7 days before the end of any calendar month, we can apply this from the first of the following month. We will automatically start your membership again, and take payment, on the date your membership resumes.
We will not charge you membership fees while your membership is suspended. If we increase our prices during the period when your membership is suspended, you will have to pay any new prices that apply to your membership type when your membership resumes.
University Staff and Students
In some cases there may be grounds to suspend membership where University business or course entitlement requires you to leave the city of Southampton. If this is the case the start date of the placement should be provided in the form of a letter from the relevant school/professional service. Sport and Wellbeing will honour the suspension from the start date through to the return of the member. We may also suspend your membership as set out in Schedule 2.