Research
Research groups
Member of:
Research interests
- Consumer Complaining Behaviors (CCB)
- Service Failure Recovery (SFR)
- Natural Language Processing
- Marketing Analytics
- Machine Learning in Marketing
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ZB
Miss Zhiying Ben
Research interests
- Consumer Complaining Behaviors (CCB)
- Service Failure Recovery (SFR)
- Natural Language Processing
Email: z.ben@soton.ac.uk