Research Research groups Member of: Centre for Marketing Research Research interests Consumer Complaining Behaviors (CCB) Service Failure Recovery (SFR) Natural Language Processing Marketing Analytics Machine Learning in Marketing Publications 1 publication Page 1 of 1 Cultural accommodation Zhiying Ben, Hongfei Liu, Victoria-Sophie Osburg, & Vignesh Yoganathan , 2022 DOI: 10.1007/978-3-030-95346-1_151 Type: bookChapter