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The University of Southampton
Southampton Business School
Phone:
(023) 8059 3557
Email:
M.D.Crossman@soton.ac.uk

Mr Michael  Crossman MA

Principal Teaching Fellow

Mr Michael  Crossman's photo

Mike Crossman is a Principal Teaching Fellow in Marketing within the Southampton Business School.

I came to Southampton having accumulated a wealth of business experience focused on customer experience design and delivery. This has ranged across almost every business sector from travel and entertainment through to government, healthcare and utilities. Currently, I combines teaching with an active consultancy primarily dealing with the challenges of customer experience in the Omni-channel world.

Research interests

My research interests focus on the intersection of digital technology and customer experience, particularly within the context of omni-channel marketing.

Mr Michael Crossman
Southampton Business School, University of Southampton, Highfield, Southampton SO17 1BJ, UK

Room Number: 2/3015/M3

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