Our publications

Search our publications to read about our work in more depth.

Research outputs

Consumer responses to conflict-management strategies on non-profit social media fan pages

Denitsa Dineva, Jan Breitsohl, Brian Garrod & Phil Megicks, 2020, Journal of Interactive Marketing, 52, 118-136

DOI: 10.1016/j.intmar.2020.05.002

Type: article

Innovative approaches to building enterprise risk management in emerging economies

Ilse Patricia Lopez De La Cruz, Alasdair James Marshall, Udechukwu Ojiako, Serkan Ceylan & Fenfang Lin, 2020

DOI: 10.4018/978-1-6684-4503-7.ch019

Type: bookChapter

A bibliometric investigation of service failure literature and a research agenda

2020, European Journal of Marketing, 54(10), 2575-2619

DOI: 10.1108/EJM-07-2019-0588

Type: article

IT-based product innovation strategies for small firms

Wai Wai (Joyce) Ko, Cheng Chen, Gordon Liu, Bang Nguyen & Sachiko Takeda, 2020, Information Technology & People, 33(6), 1489-1514

DOI: 10.1108/ITP-07-2018-0343

Type: article

What makes Airbnb likeable? Exploring the nexus between service attractiveness, country image, perceived authenticity and experience from a social exchange theory perspective within an emerging economy context

2020, International Journal of Hospitality Management, 91(2020)

DOI: 10.1016/j.ijhm.2020.102635

Type: article

The extended warming effect of social media

2020, Computers in Human Behavior, 110, 1-9

DOI: 10.1016/j.chb.2020.106389

Type: article

The impact of knowledge governance mechanisms on supply chain performance: Empirical evidence from the agri-food industry

Guoqing Zhao, Jorge Hernandez Hormazabal, Sebastian Elgueta, Juan Pablo Manzur, Shaofeng Liu, Huilan Chen, Carmen Lopez, Dulekha Kasturiratne & Xiaoning Chen, 2020, Production Planning & Control

DOI: 10.1080/09537287.2020.1809023

Type: article