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The University of Southampton
Coronavirus

Campus, facilities and accommodation

This page was updated on: 17/09/2021

We know students may have questions about campus facilities and have included frequently asked questions below.

Campus facilities

Frequently asked questions regarding our campus facilities, including library services.

I need to quarantine when I arrive in halls – what support am I offered?

We will provide you with bedding and a kitchen utensil pack, as well as a welcome food parcel which will get you through your first 72 hours.

We will make sure you can access more food and grocery deliveries, post and parcels and other essentials you may need. 

If you need support, you can access our Student Support Hub which is here for you 24/7. Tel: +44(0)23 8059 9599 or email: studenthub@southampton.ac.uk or use the 24/7 Online chat service.

We've provided some helpful information on our Welcome website, including guidance on quarantining, dependent on where you are travelling from.

What can and can’t I do during quarantine?

If you are required to quarantine, you must stay away from others who you didn’t travel with and avoid as much contact with other people as possible in your accommodation in order to reduce the risk of transmitting COVID-19. We’ve included some further information below:

  • It’s important that you don’t use shared areas such as kitchens at the same time, and where possible use a separate bathroom if there is more than one in your accommodation. If there is only one bathroom, please use the antibacterial spray provided to clean the area before and after every use. 
  • You should not have visitors - including friends and family, unless they are dropping food or necessities outside your main front door. They should not enter your room.
  • You should not go shopping, but you can order groceries to be delivered to your accommodation.
  • You are not able to use the laundry facilities or any of the bookable spaces on halls sites during your time in quarantine       
  • You should not visit reception or the post room in person. Please phone the team on 023 8059 5777 or email: halls@soton.ac.uk and the team will support you with your query.

I am living with someone who needs to quarantine, what do I need to do?

If you are living with someone who needs to quarantine, you are not required to isolate unless anyone develops symptoms.

During their time in quarantine, it’s important that you don’t use shared areas such as kitchens at the same time, and where possible use a separate bathroom if there is more than one in your accommodation.

Your flatmate will not be allowed to go shopping, use the laundry facilities or any of the bookable spaces on site and they are unable to visit reception. If you are willing, please try to support your flatmate by collecting food and other essentials for them. 

What campus facilities are open? What are their opening hours?

The facilities that are open across our sites include the following:

Monday - Friday 
SUSU Shop: 9:00 – 17:00 
The Piazza: 8:00 – 15:00 (hot food, breakfast & lunch) 
The Arlott Bar: 8:00 – 17:00 
The Library Café: 8:00 – 16:00 
Costa: 8:00 – 18:00 
Pret: 8:00 – 18:00 
  
Self-study space: 
B38 seating: 8:00 – 17:00 
The Bridge, B42: 9:00 – 17:00  
B100: 8:00 – 20:00 
 
Saturday - Sunday 
Costa: 9:00 – 16:00 
Pret: 9:00 – 16:00 

For University Libraries, please see more details on opening hours and library services in the FAQ below. 

Are the University Libraries open?

Our libraries are open for study space (booking required) and browse & borrow (booking required), with Hartley open 08:00 - midnight Monday to Friday, and 09:00 - 17:00 at the weekend. To view all Library opening hours, visit the Library website.  
 
The team can post books to you if you are away from campus. Find out more about Postal Loans.
 
If you are in the UK, you can return books by post without paying postage. Find out more about Postal Returns
 
If you need a chapter from a book, or an article from a print journal, on our shelves we can digitise it. Find out more about our Digitisation Service.
 
You can contact the library team via live chat (09:00 - 17:00 Monday to Friday) or email at: libenqs@soton.ac.uk.

Where can I access study space on campuses?

If you require access to study spaces, you can use the Libraries, Building 100 and the Bridge. Please ensure you stay safe while using these facilities by wearing a face covering, cleaning down surfaces and maintaining physical distance from others. You can find out what study spaces are available including booking spaces, where required, on this webpage.

What library and academic resources are available online?

The Library has a number of online resources, including e-books, that are available to all students. For all essential reading lists, the Library has e-book copies if they are available from the publisher.

If a course has been added to the Reading Lists system it will be available from within the module on Blackboard, and this will include direct links to the e-books. If courses are not yet added to the Reading List software, students can check the 'Search only electronic books' option in WebCat to access e-books.

If a book is on your reading list but you can't find it on WebCat, contact the Library team using the details below, and they will be able to check if this is available. The team can make new e-books available within a few days of ordering if it isn’t already in stock. However, not all textbooks are available as e-books.

Alternatively, if we can't get an e-book but have a print copy of the book available in the library (for example if not all the print copies are out on loan), the team can digitise a chapter. Further details on this can be found here.

At the moment students will need to use the VPN (GlobalProtect) to access many of our Library resources off campus.

Looking for academic support? Visit the Library’s Academic Support Hub for a number of resources, including information about how to study online, academic integrity, writing skills and much more.

Students can contact the library team via email at: libenqs@soton.ac.uk or live chat. The team will help you to access the resources you need.

Are the sports facilities open?

In line with Government guidance, some sports facilities have re-opened. Visit the Sport and Wellbeing website to find out more.

Open days - visiting our campuses

We really hope that you enjoy your visit to Southampton and have lots of fun exploring our campuses and learning more about our community and facilities. Your visit will be an exciting opportunity to ask questions and learn more about life at Southampton! 

We ask that you follow signage and social distancing when onsite, we each have a social responsibility to care for one another in our community and this includes our visitors. Thank you for helping to keep us all safe.

Can I bring a guest with me when I visit?

Yes. You are very welcome to bring somebody with you, but we ask that you only visit with the number you register on your booking form, this is to allow us to restrict group sizes and numbers on campus so it is safe for you and our staff and students. 

I have lots of questions about Southampton. Will there be someone onsite I can ask those to?

There will be staff and student ambassadors working to facilitate your visit, and they will be very happy to answer your questions about studying and life at Southampton.

When speaking with staff or student ambassadors, we ask that you conform with current social distancing measures of 2 meters. We also ask that you are respectful of current students still studying or living onsite. 

How easy is it to walk around campus?

Walking around our campus is very straightforward and supported by a campus map and directional signage. When exploring our campus, it is important that you follow all one-way signage displayed on our site.

Can I go inside the buildings on the campus?

You will only be able to externally explore our campus, with some exceptions when:

  • Taking a tour of our halls 
  • Visiting a hospitality outlet 
  • Accessing toilets 

Do I need to wear a face mask?

The wearing of face coverings is essential when inside any of our buildings. 
 
If you do enter a building to attend a tour of our halls or visit a hospitality outlet, please ensure you have scanned the NHS Track & Trace QR code displayed at the entrance of each location.

It is also important to wash your hands regularly or make use of the hand sanitizing stations on site. 

Where do I check-in?

Signage from our carparks or bus interchange will lead you to a check-in area, where staff and ambassadors will greet you. 

How long will it take to tour campus and halls?

This depends on how quickly you walk, how many questions you have and if you choose to explore further afield by walking to The Common or other areas close to campus. 

Two hours is plenty of time to over campus and halls but allow more if you wish to explore further or stop for refreshments.

Who will I meet in Highfield Halls?

In response to Covid-19 we have worked hard to manage our student communities in Halls, because of this Highfield Halls have been unoccupied this year.  This means the only people on site during your visit will be those booked for a tour or staff and ambassadors present to answer your questions and support your visit. 

Accommodation

Frequently asked questions regarding our halls of residence.

Will my accommodation booking be carried over if i defer?

If you already have an accepted offer of accommodation with the University, your booking will not be carried over if you defer. You must email accommodation@soton.ac.uk at the earliest opportunity to let us know you are deferring, including confirmation from your School that your request for late arrival has not been approved,and we will cancel your booking.

If you paid a prepayment, or any accommodation fee for your 2021-22 accommodation contract, this will be refunded to you within 28 days. Please ensure your bank details are entered into Self Service so we can process any refund promptly.

Accommodation applications for September 2022 will open in February 2022.

Are halls open?

Our teams within Residential Services are operating as near a full service as possible across all sites, and we're on hand throughout the summer months to continue to support you with any queries you may have.

Our Receptions remain open and accessible to residents; our Domestic Services teams remain on site 7 days per week; out of hours Security cover remains in place.

I live in Halls and have been informed that I need to isolate. What do I need to do?

If one or more of your flatmates has symptoms, or has tested positive for COVID-19 or if you have been contacted by NHS test & trace because you have been in close contact with someone who has COVID-19, you are required to isolate. If you have been informed you need to isolate, you must tell us by completing the student COVID reporting form and the residences team will be in touch directly with details.

More Coronavirus FAQ's

Explore our full range of frequently asked questions.

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