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The University of Southampton
Coronavirus

Campus Facilities FAQ

This page was updated on: 01/04/2021

We know students may have questions about campus facilities and have included frequently asked questions below.

Campus facilities

Frequently asked questions regarding our campus facilities, including library services.

What campus facilities are open? What are their opening hours?

The facilities that are open across our sites include the following:

Monday - Friday 
SUSU Shop: 9:00 – 17:00 
The Piazza: 8:00 – 16:00 (hot food, breakfast & lunch) 
The Arlott Bar: 8:00 – 17:00 
The Library Café: 8:00 – 16:00 
Costa: 8:00 – 18:00 
Pret: 8:00 – 18:00 
  
Self-study space: 
B38 seating: 8:00 – 17:00 
The Bridge, B42: 9:00 – 17:00  
B100: 8:00 – 20:00 
 
Saturday - Sunday 
Costa: 9:00 – 16:00 
Pret: 9:00 – 16:00 

For University Libraries, please see more details on opening hours and library services in the FAQ below. 

Are the University Libraries open?

Hartley Library and the Health Services Library (HSL) are open from 08:00 - 18:00, Monday to Friday. Hartley Library will also be open on the weekend from 09:00 to 17:00. Libraries will be open for study space (booking required), browse & borrow (booking required) and click & collect. To view all Library opening hours, visit the website.

Winchester School of Art Library will be open for click & collect only between the hours of 11-00-15:00 and for study space 11:00 – 15:00 Monday to Friday.

The National Oceanographic Library and Library & Learning Commons at Avenue are closed but books can be requested via click & collect for pick up at Hartley.

All book loans, including short loan (Course Collection) items will be extended until Monday 22 February. Digitisation services, digital ILLs and postal loans will continue.

The team can post books to you if you are away from campus. Find out more about Postal Loans.

If you are in the UK, you can return books by post without paying postage. Find out more about Postal Returns.

If you need a chapter from a book, or an article from a print journal, on our shelves we can digitise it. Find out more about our Digital Service.

Our enquiry service, including those for Archives and Special Collections, will be based entirely online, currently available between 09:00 - 17:00, Monday to Friday, and the Library service are working towards extending the service hours to evenings and weekends.

Students can contact the library team via email at: libenqs@soton.ac.uk or live chat. The team will help you to access the resources you need.

Where can I access study space on campuses?

Government guidance advises that wherever possible students should remain where they are and not return to campus and/or halls of residence until in-person on-campus teaching resumes.

We do recognise that some students may not be able to safely or successfully study away from campus. Therefore, if a student feels that they need to return on this basis, then they should return to campus, but they are expected to follow testing guidance and all other COVID-secure behaviours set out in our Code of Conduct.

If you require access to study spaces, you can use the Libraries, Building 100 and the Bridge. Please ensure you stay safe while using these facilities by wearing a face covering, cleaning down surfaces and maintaining physical distance from others. You can find out what study spaces are available including booking spaces, where required, on this webpage.

What library and academic resources are available online?

The Library has a number of online resources, including e-books, that are available to all students. For all essential reading lists, the Library has e-book copies if they are available from the publisher.

If a course has been added to the Reading Lists system it will be available from within the module on Blackboard, and this will include direct links to the e-books. If courses are not yet added to the Reading List software, students can check the 'Search only electronic books' option in WebCat to access e-books.

If a book is on your reading list but you can't find it on WebCat, contact the Library team using the details below, and they will be able to check if this is available. The team can make new e-books available within a few days of ordering if it isn’t already in stock. However, not all textbooks are available as e-books.

Alternatively, if we can't get an e-book but have a print copy of the book available in the library (for example if not all the print copies are out on loan), the team can digitise a chapter. Further details on this can be found here.

At the moment students will need to use the VPN (GlobalProtect) to access many of our Library resources off campus.

Looking for academic support? Visit the Library’s Academic Support Hub for a number of resources, including information about how to study online, academic integrity, writing skills and much more.

Students can contact the library team via email at: libenqs@soton.ac.uk or live chat. The team will help you to access the resources you need.

Are the sports facilities open?

In line with Government guidance, some sports facilities have re-opened. Visit the Sport and Wellbeing website to find out more.

Accommodation

In response to the national lockdown, the University is providing a rebate for students who are current residents and who have not returned to their University accommodation.

What period will the rebate cover?

Following our email on 7 April, we will be extending our University accommodation refund policy until such time as students are able to return to in-person, on-campus teaching. We will contact residents of our accommodation with further details in the week commencing 12th April.

I cannot or do not wish to return to campus. Can I be released from my halls contract so I don't have to pay for Term 3?

Students who cannot return to campus when they are allowed to will be released from their Halls contracts with no charge incurred for Term 3.

We are anticipating that students will be able to return to the University to undertake in-person teaching as part of our blended offer.

We offered refunds to students who were unable to be in their accommodation during the most recent lockdown. Given the plans for us to reopen to students, and for those students to be here, we will operate within the standard contractual terms which allow for students to terminate their contract with 28 days’ notice on provision of information stating the reason for being unable to return.

Students who choose not to return to campus when then are allowed to should ask for an Early Release from their Halls contract. Early release requests will be considered individually and may require students to provide some information on the reasons they have chosen not to return.

Am I able to return to Halls?

Government guidance advises that wherever possible students should remain where they are and not return to campus and/or halls of residence until in-person, on-campus teaching resumes.

We do recognise that some students may need support, access to IT equipment, library or other facilities that means they are not able to safely or successfully study away from campus.

Any requests for short term return will not impact on your entitlement to a rebate but your rebate will be adjusted accordingly by the number of nights you return to Halls.

I need to return to campus. What is the situation with my rent?

Some students on specific programmes, or with specific personal circumstances are permitted to return to campus. They should pay their rent as currently invoiced.

I arrived during lockdown. How will my rent be calculated?

Any student who returns to their accommodation or begins their occupation (for example in the case of PGT programmes) during the period of the national lockdown, will be charged from the date of arrival. 

I have missed the deadline to apply for a rebate. What should I do?

If you did not complete the form by the deadline, Friday 5 February, but you believe that you still qualify, please email accommodation@soton.ac.uk.

How will I receive my rebate?

Your refund will be offset against your future 2020/2021 hall fees instalments.

I have already paid all future 2020/2021 hall fees instalments - will I be refunded?

If you have already paid all your future 2020/2021 hall fees instalments, your refund will be offset against any other debt on your student account, for example, but not limited to, tuition fees.

If your student account is clear, any credit left on your account will be refunded to you after Easter 2021. To enable the University to make a payment to you, please check you have added your bank details in SUSSED.

Why do you need to enter my room?

The university has controls in place to prevent the build-up of legionella bacteria in artificial water systems and are required under law to undertake flushing of water systems in empty rooms, periodic fire door, window and kitchen inspections and temperature monitoring. We will need to enter your room in order to undertake this preventative maintenance.

What should I do if I want to arrive on a different date? 

We understand that in some instances some students may need to arrive slightly earlier or later than their contract start date. If you need to request to arrive on a different date, please fill out this arrival form.

I have paid for quarantine accommodation. Will I get a refund?

If you have accepted and paid for your quarantine accommodation, you will get a refund, it will be credited to your student account. 

If I have an accommodation offer and decide to defer my place to September, what should I do?

If you already have an offer of accommodation with the University, your offer will not be carried over. You will need to decline this offer and apply again for a September start. Accommodation applications for September 2021 will open soon. You can find more information here.

If I defer but have made a pre-payment for my accommodation. Will I get a refund? 

If you have accepted and paid for your accommodation we are not able to carry over the pre-payment. You will be refunded and then required to make a pre-payment when you apply again.

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