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The University of Southampton
Coronavirus

Campus Facilities FAQ

This page was updated on: 26/04/2021

In response to the Government guidance in relation to return to in-person, on campus teaching, the University is providing an extended rebate for students who have not returned to their University accommodation. 
  
Please note: Those who are eligible for a rebate will have their fees taken out of their account on 19 April, but this will then be refunded to you at a later date.

We know students may have questions about campus facilities and have included frequently asked questions below.

Campus facilities

Frequently asked questions regarding our campus facilities, including library services.

What campus facilities are open? What are their opening hours?

The facilities that are open across our sites include the following:

Monday - Friday 
SUSU Shop: 9:00 – 17:00 
The Piazza: 8:00 – 16:00 (hot food, breakfast & lunch) 
The Arlott Bar: 8:00 – 17:00 
The Library Café: 8:00 – 16:00 
Costa: 8:00 – 18:00 
Pret: 8:00 – 18:00 
  
Self-study space: 
B38 seating: 8:00 – 17:00 
The Bridge, B42: 9:00 – 17:00  
B100: 8:00 – 20:00 
 
Saturday - Sunday 
Costa: 9:00 – 16:00 
Pret: 9:00 – 16:00 

For University Libraries, please see more details on opening hours and library services in the FAQ below. 

Are the University Libraries open?

Our libraries are open for study space (booking required) and browse & borrow (booking required), with Hartley open 08:00 - midnight Monday to Friday, and 09:00 - 17:00 at the weekend. To view all Library opening hours, visit the Library website.  
 
The team can post books to you if you are away from campus. Find out more about Postal Loans.
 
If you are in the UK, you can return books by post without paying postage. Find out more about Postal Returns
 
If you need a chapter from a book, or an article from a print journal, on our shelves we can digitise it. Find out more about our Digitisation Service.
 
You can contact the library team via live chat (09:00 - 17:00 Monday to Friday) or email at: libenqs@soton.ac.uk.

Where can I access study space on campuses?

Government guidance advises that wherever possible students should remain where they are and not return to campus and/or halls of residence until in-person on-campus teaching resumes.

We do recognise that some students may not be able to safely or successfully study away from campus. Therefore, if a student feels that they need to return on this basis, then they should return to campus, but they are expected to follow testing guidance and all other COVID-secure behaviours set out in our Code of Conduct.

If you require access to study spaces, you can use the Libraries, Building 100 and the Bridge. Please ensure you stay safe while using these facilities by wearing a face covering, cleaning down surfaces and maintaining physical distance from others. You can find out what study spaces are available including booking spaces, where required, on this webpage.

What library and academic resources are available online?

The Library has a number of online resources, including e-books, that are available to all students. For all essential reading lists, the Library has e-book copies if they are available from the publisher.

If a course has been added to the Reading Lists system it will be available from within the module on Blackboard, and this will include direct links to the e-books. If courses are not yet added to the Reading List software, students can check the 'Search only electronic books' option in WebCat to access e-books.

If a book is on your reading list but you can't find it on WebCat, contact the Library team using the details below, and they will be able to check if this is available. The team can make new e-books available within a few days of ordering if it isn’t already in stock. However, not all textbooks are available as e-books.

Alternatively, if we can't get an e-book but have a print copy of the book available in the library (for example if not all the print copies are out on loan), the team can digitise a chapter. Further details on this can be found here.

At the moment students will need to use the VPN (GlobalProtect) to access many of our Library resources off campus.

Looking for academic support? Visit the Library’s Academic Support Hub for a number of resources, including information about how to study online, academic integrity, writing skills and much more.

Students can contact the library team via email at: libenqs@soton.ac.uk or live chat. The team will help you to access the resources you need.

Are the sports facilities open?

In line with Government guidance, some sports facilities have re-opened. Visit the Sport and Wellbeing website to find out more.

Accommodation

In response to the Government guidance in relation to return to in-person, on campus teaching, the University is providing an extended rebate for students who have not returned to their University accommodation.

What period will the rebate cover?

Following our email on 7 April, we will be extending our University accommodation refund offer until such time as students are able to return to in-person, on-campus teaching.

I’m currently living in halls, has my halls contract been affected by Government updates?

No you may remain in your room/your current contract will remain as per the terms you agreed to. Please be aware you will be charged up until the end of your contract.

I cannot or do not wish to return to campus. Can I be released from my halls contract so I don't have to pay for Term 3?

We are anticipating that students will be able to return to the University to undertake in-person teaching as part of our blended offer. 
  
Students with a current accommodation contract end date of 1 July, who cannot return to campus when they are allowed to, will be released from their Halls contract with no charge incurred for Term 3.

We will operate within the standard contractual terms for students with a current accommodation contract end date after 1 July, who choose not to return to campus when they are allowed to.

This allows students to request to terminate their contract with 28 days’ notice on provision of information stating the reason for being unable to return. 

Requests will be considered on an individual basis.  

Will my contract be affected if I leave halls between now and the 17 May 2021?

Your contract will only change if you apply for early release from your contract and subsequently fully vacate your halls, return you key and depart prior to the 17 May 2021.

What is an early release?

Early release means that we agree to end your accommodation contract earlier than the end date you agreed to when accepting your accommodation offer. You will not be charged and the room will be handed back to the University after the agreed early release date.

How much will I be refunded if I am early released?

Your refund will be your daily room rate multiplied by the number of days between the revised end of contract date and your original end date of your contract.

If you have any outstanding debt with the University this will be deducted from the refund and any amount remaining will be refunded.

Can I return to University accommodation if I am early released?

If you are early released and you subsequently need to return into University accommodation during academic year 20/21, you would need to apply for accommodation via the accommodation portal or by emailing accommodation@soton.ac.uk.

I won't be returning to live in halls but still have belongings in my room, how can I collect them?

You will be contacted by email in the coming weeks with further details of the collection of belongings process. There will be processes in place to assist both those who can return to collect their belongings and those unable to do so due to current travel restrictions/other difficulties.

Am I able to return to Halls earlier than 17 May?

Some students may need support, access to IT equipment, library or other facilities that means they are not able to safely or successfully study away from campus. This includes those that have mental health or wellbeing concerns.

Any requests for short term return between 12 Apr and 17 May, will not impact on your entitlement to a rebate but your rebate will be adjusted accordingly by the number of nights you return to Halls during this period. 

You must inform the accommodation team of the dates you are in your room by emailing accommodation@soton.ac.uk

I will be returning to halls after 17 May 2021, will I get a rebate between 10 April - 17 May 2021?

You may be eligible for a rebate if you have not been in residence for part or all of this period. Upon submission of this form, we will review your eligibility and be in contact with you after this forms closure date of 12 May 2021.

How will I receive my rebate?

If you have any outstanding debts with the University this will be deducted from your rebate amount.

Any amount remaining after this will be refunded to the bank account you have registered on Banner self service. To enable the university to make a payment to you, please can you ensure have up to date bank details in SUSSED.

As long as we have your bank details you will receive any refund due owed to you by the end of June 2021.

How much will the rebate be?

The rebate will be your nightly room rate multiplied by the number of nights between 10 April 2021 and 17 May 2021, that you were not in residence. If you have any outstanding debt with the University this will be deducted from the rebate and any amount remaining will be refunded. 

I need to return to campus. What is the situation with my rent?

Some students on specific programmes, or with specific personal circumstances are permitted to return to campus. They should pay their rent as currently invoiced.

I arrived during lockdown. How will my rent be calculated?

Any student who returns to their accommodation or begins their occupation (for example in the case of PGT programmes) during the period of the national lockdown, will be charged from the date of arrival.

I have missed the deadline to apply for a rebate. What should I do?

If you did not complete the form by the deadline, Friday 5 February, but you believe that you still qualify, please email accommodation@soton.ac.uk.

How will I receive my rebate?

Your refund will be offset against your future 2020/2021 hall fees instalments.

I have already paid all future 2020/2021 hall fees instalments - will I be refunded?

If you have already paid all your future 2020/2021 hall fees instalments, your refund will be offset against any other debt on your student account, for example, but not limited to, tuition fees.

If your student account is clear, any credit left on your account will be refunded to you after Easter 2021. To enable the University to make a payment to you, please check you have added your bank details in SUSSED.

Why do you need to enter my room?

The university has controls in place to prevent the build-up of legionella bacteria in artificial water systems and are required under law to undertake flushing of water systems in empty rooms, periodic fire door, window and kitchen inspections and temperature monitoring. We will need to enter your room in order to undertake this preventative maintenance.

What should I do if I want to arrive on a different date? 

We understand that in some instances some students may need to arrive slightly earlier or later than their contract start date. If you need to request to arrive on a different date, please fill out this arrival form.

I have paid for quarantine accommodation. Will I get a refund?

If you have accepted and paid for your quarantine accommodation and have been unable to arrive, you will get a refund. It will be credited to your student account.

If I have an accommodation offer and decide to defer my place to September, what should I do?

If you already have an offer of accommodation with the University, your offer will not be carried over. You will need to decline this offer and apply again for a September start. Accommodation applications for September 2021 will open soon. You can find more information here.

If I defer but have made a pre-payment for my accommodation. Will I get a refund? 

If you have accepted and paid for your accommodation we are not able to carry over the pre-payment. You will be refunded and then required to make a pre-payment when you apply again.

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