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The University of Southampton

MANG3078 Strategic Operations Management

Module Overview

In today's highly competitive environment, though, strategic operations capabilities must be in place in order for organisations to provide goods and services that meet and exceed customer requirements. Key issues such as cost, speed, quality, flexibility and constant innovation are all part of strategic operations.

Aims and Objectives

Learning Outcomes

Knowledge and Understanding

Having successfully completed this module, you will be able to demonstrate knowledge and understanding of:

  • the strategic frameworks of operations management;
  • modelling organisations as systems and sub-systems;
  • the main design factors and their alternatives which shape operations management;
  • explaining and applying a range of fundamental operational improvements.
Subject Specific Intellectual and Research Skills

Having successfully completed this module you will be able to:

  • explain and apply quality management concepts;
  • analyse organisations using standard benchmarking;
  • explain the evolution, challenges and consequences of production methods;
  • critically evaluate the role of operations within different business models.
Transferable and Generic Skills

Having successfully completed this module you will be able to:

  • present analytical findings effectively;
  • manage independent study and research using library and internet resources.
Subject Specific Practical Skills

Having successfully completed this module you will be able to:

  • contribute solutions to the transformation of business processes in pursuit of greater efficiency;
  • synthesise from a range of operations management methods and apply within problem contexts.


• Introduction; Strategic Operations Management • Understanding Services Operations - concepts and definitions • Process Choice and Layouts in Operations • Making Improvements - Quality, Benchmarking and Business Process Reengineering • Making Improvements – Process Mapping Using Work Study Strategically in Operations • Managing Materials & Inventory; MRPI; MRPII; ERP and Just-in-Time • Scheduling & Capacity Management • Operations’ involvement in Innovation

Learning and Teaching

Teaching and learning methods

Classes are in the form of 12 x 2-hour lectures and 10 x1hour seminars. The inputs include group exercises, presentations, discussion of case studies and videos.

Guided independent study116
Total study time150

Resources & Reading list

Slack N, Brandon-Jones A, and Johnston R (2013). Operations Management. 

Brown S. et al (2013). Strategic Operations Management. 



Class discussions


MethodPercentage contribution
Examination  (2 hours) 100%


MethodPercentage contribution
Examination  (2 hours) 100%


MethodPercentage contribution
Examination  (2 hours) 100%

Repeat Information

Repeat type: Internal & External


Costs associated with this module

Students are responsible for meeting the cost of essential textbooks, and of producing such essays, assignments, laboratory reports and dissertations as are required to fulfil the academic requirements for each programme of study.

In addition to this, students registered for this module typically also have to pay for:


Recommended texts for this module may be available in limited supply in the University Library and students may wish to purchase the mandatory/additional reading text as appropriate.

Please also ensure you read the section on additional costs in the University’s Fees, Charges and Expenses Regulations in the University Calendar available at

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