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The University of Southampton
Student and Academic Administration

Wellbeing, Health, Studies and Graduation


Frequently Asked Questions - Your wellbeing, health, studies and graduation

Please email if you are unable to find what you are looking for.

I am a current student and I have been advised to self-isolate. Who do I need to inform?

You must follow government guidelines if you become ill with COVID-19, and you must tell us you’re not well. If you are a student, you can do this by completing this form.

This form should be completed by students if:

  • You have been contacted by the NHS Track and Trace service and told to self-isolate
  • You are self-isolating; this includes if you are self-isolating because someone you live with has symptoms of COVID-19 and is awaiting a test/test result
  • You are self-isolating; this includes if you are self-isolating because someone you live with has been tested positive for COVID-19
  • You are awaiting test results because you have COVID-19 symptoms and are self-isolating
  • You need to report a positive test result for COVID-19, from the Southampton Testing Programme or NHS Track and Trace

We recognise the challenges self-isolating creates, and how very unsettling this must feel for you, and we want to reassure you that you are not alone. Once you have completed the form, you will be contacted to discuss how we can support you.

If you are not too sure on what you should do next, take a look at our handy guide.

Updated: 16/10/2020

If I’ve had to self-isolate how will this impact on my academic studies?

We will deal with each case on an individual basis. If you are self-isolating, please complete this form as soon as possible.

Updated: 16/10/2020


I’m a Postgraduate Research student, is there any specific advice for this type of study and research?

Postgraduate Research (PGR) students should visit the Doctoral College website for additional specific advice.

Updated: 24/04/2020

Is there any guidance around Studying Abroad?

We are working closely with our partner employers and institutions. The University is continuously monitoring the situation and we will update students as soon as possible.

If you have any questions around studying abroad, please email

Updated: 12/08/2020

I am not a medic, but I want to volunteer to support the NHS. Can I do this?

The University is very supportive of all members of the community supporting the vital work of the NHS and other front-line services. If you wish to volunteer you will need to carefully consider the number of hours that you commit to this alongside your studies. 

If you wish to volunteer on a full time basis then you would need to suspend your studies as it would not be possible to study alongside a full time role. You would of course be supported fully on your return to study. 

It may be possible to volunteer on a part-time basis, in which case there would be no need to suspend, but we recommend that you provide yourself enough time for studies and therefore volunteer for no more hours than you would undertake paid work.

Updated: 24/04/2020

When will I get my marks?

Module marks and degree classifications were emailed to students on Thursday 23 July 2020.

Updated: 12/08/2020

How will I be able to access my marks this year?

Students received their marks on 23 July 2020 via an email to their Soton account, and marks were available on their self service accounts (log on to SUSSED, select the My Student Record icon, then the Student Services tab).

Updated: 12/08/2020

What’s happening about graduation?

Unfortunately, we’ve had to postpone our July 2020 ceremonies and at this moment we can’t offer any alternative dates.

Eligible students were emailed on Tuesday 12 August with instructions on how to apply for the Online Celebration.

Being part of the Online Celebration means having your name announced, you can submit a photograph or short video and you get to hear from some of your heads of school, academics and senior officers. You can register online if you would like opt in or out (your name will not be called out if you opt out or do not apply). You have until Tuesday 18 August to register.

Please check your emails and junk items carefully. If you believe you should be invited and you haven’t receive an email, please contact: with your name, student ID number and your programme of study.

We’d like to reassure you that everyone who would have been invited to this July’s ceremonies will be invited to attend a physical ceremony in the future. We are very much looking forward to celebrating your remarkable achievements with you, when it is safe to do so.

To enable this, please visit your Student Self Service account (log on to SUSSED and select the My Student Record icon) to update a non-Soton email address. We’ll use this to get in touch with you about future ceremonies.

Don’t forget that you will also automatically get an alumni email account (your when your Soton account expires.

See for details of this and how to keep in contact with our alumni community.

Updated: 12/08/2020

Can I call myself a graduate?

Everyone who has been awarded a degree since November 2019 will have their degree formally conferred in late July. This means that you will become a graduate; you don’t have to wait to attend a ceremony.

Updated: 12/06/2020

How will I get my degree certificate?

Your documents have been posted to you. This will include your certificate (parchment), your final transcript (called a diploma supplement) and a confirmation of award letter.

If you have any questions about your certificate, please email

Updated: 12/08/2020

I won’t be able to return to Southampton to a physical ceremony in the future; can I hire some robes so I can take some photos?

The answer is yes, but, if you decide to do this, please make sure you remain safe. There’s no published evidence on how long COVID-19 remains on fabrics but please do not share any clothing with others without quarantining it first. Also make sure you follow government guidelines about physical distancing if you decide to set up group photos.

We’ve made arrangements with our robe suppliers, Wippells, to supply robes to anyone who would have been able to attend a ceremony this summer. The standard charge will apply, and you will be responsible for returning your robes to them. You can order robes via Wippells website

Only Wippells will be able to supply the correct gown style and colour of hood. However, there are a number of commercial companies who offer robe hire or purchase; you can choose to use these as an alternative but do make sure you do your research about their authenticity, their cleaning regime and their secure payment and refund system. 

Note that you will have to hire robes again if you attend a ceremony in the future.

Updated: 12/06/2020

Will my tuition fees be refunded due to the changes?

The University is working to ensure students are able to continue with their studies. All teaching, assessment and academic support for the remainder of this academic year will be delivered online. Students will still be able to access academic resources as well as academic and pastoral support services online and remotely. We are confident that despite the current situation, those due to be awarded their degree this academic year will still be able to achieve this. We will therefore not be providing compensation or refunds as a matter of course.

If you are not satisfied with our arrangements, then you will be able to use our formal complaints procedure and we will assess each complaint on its own merits.

Updated: 23/04/2020

Why won’t I receive a refund?

Students are continuing their studies and we have made and continue to make materials available for online learning and are providing online support. If you have studied or are studying in the Faculty of Medicine, the School of Health Sciences or on a programme which includes a clinical placement, these placements are not funded by your tuition fee. The tuition fee for your programme funds the academic aspects, which includes teaching delivery, clinical exams and assessment and quality assurance of the programme.

Updated: 23/04/2020

Services and Support

Our services are still here to offer you dedicated support right now, you just need to access them online. 

The teams are busy updating what they can offer in September, and if guidelines allow, are looking forward to physically opening so you can visit them when you return.

For now, find out how you can access these services over the summer:

Once emailed, the above teams will contact you to arrange an appointment via Microsoft Teams video or audio call. 

  • The Students’ Union Advice Centre is working remotely to provide independent and confidential advice to all students. Visit the website to find out more and to access a number of guides that include practical advice. Email:
  • The Student Life Team is here to support you online 24/7 and can be contacted by emailing:
  • The Sport and Wellbeing Team have been keeping us fit in lockdown with their #DoesYouGood campaign. Take part in a range of free fitness classes by logging into Facebook, or YouTube. Sports facilities will open from Monday 7 September including the Jubilee Sports Centre, Wide Lane and the Mayflower Gym. Outdoor facilities for tennis, netball and basketball are available to use now at Wide Lane and Avenue Campus. Find out more on the Sport and Wellbeing webpage.

View a complete list of all support services on the Student Services website.

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