The University of Southampton
University life

Supporting you

For residents living in our halls of residence there is support available 24 hours a day, seven days a week. This is available in case you experience an emergency as well as to support your wellbeing.

Our support services include:

Residences support team


During the day the Residences team can be contacted by emailing or calling 02380 595777 (internally on 25777). Alternatively, you will be able to find a member of the team at your hall reception.


The Residences Support Service is a dedicated team who are the first point of contact for residents out of hours. We are available every night, every day of the year, between 6pm and 8am.

It is our job to ensure that the Halls are kept a safe and study-conducive environment and some of the duties of our role are as follows.

We can be contacted at any time between 6pm and 8am. You can do this by calling 02380 595777 (internally on 25777) or emailing us at Alternatively there will be a member of the Residences Support Service at your hall site overnight- at the hall reception or at the Residences Support Office. Contact us for more information on our locations.

We are not trained to deal with health/emergency situations and will contact the appropriate services in these situations.

We respect your privacy and work in accordance with the University’s Confidentiality Policy.


Union Southampton runs a confidential listening and information service called Nightline, which is open every night during term time from 8pm-8am.

Find out more about Nightline

Enabling Services

Enabling Services at the University provide a wide variety of support for students with disabilities, mental health issues or specific learning difficulties.

Find out more about Enabling Services

Advice Centre

The Students Union Advice Centre offers free and confidential advice to all students.

Find out more about the Advice Centre

Halls guide for residents

Our halls guide provides information about services and support available, health and safety and security

Find out more

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