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Health Sciences
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Dr Jane Prichard PhD

Senior Lecturer

Dr Jane Prichard's photo

Jane is (Deputy Head of School Education) for Health Sciences, University of Southampton with executive responsibility for managing and leading the development of the School's education portfolio and student experience.

I am committed to ensuring excellence in our educational programmes and placing the student experience at the heart of all that we do.

Jane's research interests focus on urgent and emergency healthcare provision with particular expertise in trust, teamwork, leadership, knowledge management and the use of new technologies in healthcare.

She was awarded her undergraduate degree and PhD in Psychology by Southampton University in 2002 following a previous career as a management accountant.

She began her teaching career in the School of Social Sciences in Southampton where she contributed to the Applied Social Sciences Degree for 11 years. In 2012 she moved to Health Sciences to develop a new undergraduate programme BSc. Healthcare: Management, policy and Research. She now contributes to the leadership education delivered by health sciences to undergraduate and postgraduate programmes.

Research interests

My research interests have focused on trust and knowledge management in technologies, organizations, work teams and learning environments. Over the last three years I have been working with the Emergency and Urgent Care Research Group on a programme of research around urgent care. Recent research has focused on the role of technology in organizational change with a particular focus on supporting service delivery in health and social care settings. I have worked on several research programmes funded by the NHIR investigating the work, workforce, technology and organization of integrated urgent and emergency healthcare services with a particular focus on NHS111 and more recently, NHS111 Online. This research has also included a focus on patient’s urgent care help seeking and decision making and its psychological and sociological underpinnings.

PhD supervision

I supervise students in areas relating to my research expertise to include; leadership in emergency and urgent care settings and the use of online and call handling healthcare services.

PhD research

PhD Psychology (2002). Teamwork and collaborative learning: Does team skills training enhance educational outcomes? Funded by the Economic and Social Research Council. Supervised by Dr Lewis Bizo and Dr Robert Stratford.

Research group

Health Workforce & Systems


Affiliate research group

Work Futures Research Centre

Research project(s)

A study of sense-making strategies and help-seeking behaviours associated with the use and provision of urgent care services

Urgent care reform has led to the development of multiple services (e.g. out-of-hours, walk-in centres, NHS 111) designed to improve access and manage rising service demand. Policy has sought to influence patient behaviour and choice of service in this complex urgent care landscape. Guiding patients to ‘get the right advice in the right place, first time', reducing unnecessary emergency department attendances by providing more responsive urgent care services, and providing better support for people to self-care has increasingly been the focus of national and local health policy. However, effective service provision requires a much deeper understanding of the factors that influence patients’ help-seeking and choices.

Same technology, different settings

A multidisciplinary case study of computer decision support and workforce redesign. A unique contribution to the understanding of how health technologies are deployed in the NHS.

The work, workforce, technology and organisational implications of 111

Examining the everyday work and practice, the experience and skills of the workforce, the technologies brought into use, and organizational environment, required to deliver the national ‘111’ single point of access service.

Jane is Programme Lead for the BSc (Hons) Healthcare: Management, Policy and Research

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Book Chapters

  • Ashleigh, M. J., & Prichard, J. S. (2011). Enhancing trust through training. In R. H. Searle, & D. Skinner (Eds.), Trust and Human Resource Management (pp. 125-138). Edward Elgar Publishing.
  • Stanton, N. A., Connelly, V., Van Vugt, M., Prichard, J. S., Brennen, S., & Ives, C. (1999). Assessing the effects of location, media and task type on team performance. In D. Harris (Ed.), Engineering Psychology and Cognitive Ergonomics: Job design, product design and human-computer interaction (pp. 69-78). Ashgate.
  • Stanton, N. A., Connelly, V., Van Vugt, M., Prichard, J. S., Brennen, S., & Ives, C. (1999). The effect of location on teamwork. In M. A. Hanson, E. J. Lovesey, & S. A. Robertson (Eds.), Contemporary Ergonomics 1999 (pp. 337-341). Taylor & Francis.



  • Modules Lead for Leading Others HLTH6210
  • Programme Lead BSc Healthcare Management Policy and Research
Dr Jane Prichard
Health Sciences Student Office University of Southampton Highfield Southampton SO17 1BJ

Room Number : 67/4007

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