Research interests
My research interests have focused on trust and knowledge management in technologies, organizations, work teams and learning environments. Over the last three years I have been working with the Emergency and Urgent Care Research Group on a programme of research around urgent care. Recent research has focused on the role of technology in organizational change with a particular focus on supporting service delivery in health and social care settings. I have worked on several research programmes funded by the NHIR investigating the work, workforce, technology and organization of integrated urgent and emergency healthcare services with a particular focus on NHS111 and more recently, NHS111 Online. This research has also included a focus on patient’s urgent care help seeking and decision making and its psychological and sociological underpinnings.
PhD supervision
I supervise students in areas relating to my research expertise to include; leadership in emergency and urgent care settings and the use of online and call handling healthcare services.
PhD research
PhD Psychology (2002). Teamwork and collaborative learning: Does team skills training enhance educational outcomes? Funded by the Economic and Social Research Council. Supervised by Dr Lewis Bizo and Dr Robert Stratford.
Research group
Health Work and Systems
Affiliate research group
Work Futures Research Centre
Research project(s)
Urgent care reform has led to the development of multiple services (e.g. out-of-hours, walk-in centres, NHS 111) designed to improve access and manage rising service demand. Policy has sought to influence patient behaviour and choice of service in this complex urgent care landscape. Guiding patients to ‘get the right advice in the right place, first time', reducing unnecessary emergency department attendances by providing more responsive urgent care services, and providing better support for people to self-care has increasingly been the focus of national and local health policy. However, effective service provision requires a much deeper understanding of the factors that influence patients’ help-seeking and choices.
A multidisciplinary case study of computer decision support and workforce redesign. A unique contribution to the understanding of how health technologies are deployed in the NHS.
Examining the everyday work and practice, the experience and skills of the workforce, the technologies brought into use, and organizational environment, required to deliver the national ‘111’ single point of access service.
Dr Jane PrichardHealth Sciences Student Office University of Southampton Highfield Southampton SO17 1BJ
Room Number: 67/4007
