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Research project

Creating Learning Environments for Compassionate Care (CLECC)

Project overview

There is widespread public concern about the lack of compassion in hospital nursing care experienced by older people. This study aims to put CLECC (Creating Learning Environments for Compassionate Care) into practice and do the groundwork needed for a future study to test that it works. CLECC is targeted at registered nurses (RNs) and care assistants (CAs) working in hospitals. CLECC is a nursing practice development programme to promote compassionate care for older hospital patients. Education is often proposed as one solution to the quality problems, but the best approach is not known.

The ward, rather than the classroom, is the main place for learning for staff and the learning is led by a senior nurse for education. CLECC focuses on creating ward manager and nursing team ways of working ( practices ) that support individual RNs and CAs to be compassionate with patients. These team practices include regular discussions on improving compassionate care and responding to patient feedback. Each ward manager/sister attends learning groups with other managers to develop their compassionate care leadership role. Previous research indicates that workplace learning and a focus on ward nursing teams may be most effective, but no research to date has assessed the impact of such programmes on the quality of care. This study aims to begin to address this gap.


Lead researcher

Professor Jackie Bridges PhD MSN BN(Hons) PGCert RN

Prof of Older People's Care

Research interests

  • Older people’s care and support
  • Professional work and workforce development
  • Organisational behaviour
Other researchers

Professor Peter Griffiths

Chair in Health Services Research

Research interests

  • Health workforce
  • Epidemiology
  • Nursing

Research outputs

Jill Maben,
, 2020 , Journal of Clinical Nursing , 29 (15-16) , 2742--2750
Type: letterEditorial
Antony Arthur,
Jill Maben,
Ruth Harris,
, 2020 , Nursing Times , 116 (11)
Type: article
Emily Oliver,
& Ruth M. Pickering
, 2019 , BMJ Quality and Safety , 28 (9) , 706--716
Type: article
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