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The University of Southampton

Campus facilities, libraries and halls

This page was updated on: 22/01/2021

With the recent announcement of a national lockdown until at least mid-February, we want to inform students about how this has impacted our campus facilities.

We know students may have questions about this and have included frequently asked questions below.

Campus facilities

Frequently asked questions regarding our campus facilities, including library services.

What campus facilities are open during lockdown? What are their opening hours?

The facilities that are open across our sites include the following:

  • University Libraries. Please see more details on opening hours and library services in the FAQ below.
  • Building 100 will be open from 08:00 to 20:00, Monday to Friday.
  • The Bridge will be open for self-directed study
  • Unilink office is open (by appointment only) from 09:30 to 16:00 Monday to Friday. Students will need to call 023 8059 5974 to book an appointment. Most bus pass services are also available online and on the clickit2ride app.

The catering facilities listed below will be open for takeaway only:

  • The Arlott Bar will be open from 08:00 to 17:00, Monday to Friday.
  • The Library Café will be open from 08:00 to 16:00, Monday to Friday

Are the University Libraries open?

Hartley Library and the Health Services Library (HSL) are open from 08:00 - 18:00, Monday to Friday. Hartley Library will also be open on the weekend from 09:00 to 17:00. Libraries will be open for study space (booking required), browse & borrow (booking required) and click & collect. To view all Library opening hours, visit the website.

Winchester School of Art Library will be open for click & collect only between the hours of 11-00-15:00 Monday to Friday -

The National Oceanographic Library and Library & Learning Commons at Avenue are closed but books can be requested via click & collect for pick up at Hartley.

All book loans, including short loan (Course Collection) items will be extended until Monday 22 February. Digitisation services, digital ILLs and postal loans will continue.

The team can post books to you if you are away from campus. Find out more about Postal Loans.

If you are in the UK, you can return books by post without paying postage. Find out more about Postal Returns.

If you need a chapter from a book, or an article from a print journal, on our shelves we can digitise it. Find out more about our Digital Service.

Our enquiry service, including those for Archives and Special Collections, will be based entirely online, currently available between 09:00 - 17:00, Monday to Friday, and the Library service are working towards extending the service hours to evenings and weekends. Students can contact the library team via email at: libenqs@soton.ac.uk or live chat. The team will help you to access the resources you need.

Where can I access study space on campuses?

Government guidance advises that wherever possible students should remain where they are and not return to campus and/or halls of residence until in-person on-campus teaching resumes. We do recognise that some students may not be able to safely or successfully study away from campus. Therefore, if a student feels that they need to return on this basis, then they should return to campus, but follow the guidance to isolate until two negative COVID-19 tests have been received.

If you require access to study spaces, you can use the Libraries, Building 100 and the Bridge. Please ensure you stay safe while using these facilities by wearing a face covering, cleaning down surfaces and maintaining physical distance from others. You can find out what study spaces are available including booking spaces, where required, on this webpage.

What library and academic resources are available online?

The Library has a number of online resources, including e-books, that are available to all students. For all essential reading lists, the Library has e-book copies if they are available from the publisher.

If a course has been added to the Reading Lists system it will be available from within the module on Blackboard, and this will include direct links to the e-books. If courses are not yet added to the Reading List software, students can check the 'Search only electronic books' option in WebCat to access e-books.

If a book is on your reading list but you can't find it on WebCat, contact the Library team using the details below, and they will be able to check if this is available. The team can make new e-books available within a few days of ordering if it isn’t already in stock. However, not all textbooks are available as e-books.

Alternatively, if we can't get an e-book but have a print copy of the book available in the library (for example if not all the print copies are out on loan), the team can digitise a chapter. Further details on this can be found here.

At the moment students will need to use the VPN (GlobalProtect) to access many of our Library resources off campus.

Looking for academic support? Visit the Library’s Academic Support Hub for a number of resources, including information about how to study online, academic integrity, writing skills and much more.

Students can contact the library team via email at: libenqs@soton.ac.uk or live chat. The team will help you to access the resources you need.

Will the sports facilities be open in January?

The sports facilities will be closed under Tier 4 guidelines but you can find out more about further online activities that are running.

Accommodation

In response to the national lockdown, the University is providing a rebate for students who are current residents and who have not returned to their University accommodation.

What period will the rebate cover?

Given the recent decision that there will be no in-person teaching for classroom-based subjects before the Easter break, the rebate will cover the period 4 January to 10 April and will be reviewed in line with any changes to Government Guidance. We will contact you again as necessary.

Am I able to return to Halls?

Government guidance advises that wherever possible students should remain where they are and not return to campus and/or halls of residence until in-person, on-campus teaching resumes.

We do recognise that some students may need support, access to IT equipment, library or other facilities that means they are not able to safely or successfully study away from campus.

Therefore, if you feel that you need to return to halls of residences on this basis then you should, but you must follow the guidance upon your return to isolate until two negative COVID-19 tests have been received.

I need to return to campus. What is the situation with my rent?

Some students on specific programmes, or with specific personal circumstances are permitted to return to campus, and some have remained here with us over the winter break. They should pay their rent as currently invoiced. 

I am due to arrive during January. How will my rent be calculated?

Any student who returns to their accommodation or begins their occupation (for example in the case of PGT programmes) during the period of the national lockdown, will be charged from the date of arrival. 

I have missed the deadline to apply for a rebate. What should I do?

If you do not complete the form by the deadline, which is Friday 5 February, collection will occur as usual and you will receive an email confirming this.

How does the rent rebate affect my contract?

We will adjust the fees due for period 3 however your accommodation contract remains in place and this rent rebate does not end your contract or change your obligations under your contract.

How will I receive my rebate?

Your refund will be offset against your future 2020/2021 hall fees instalments.

I have already paid all future 2020/2021 hall fees instalments - will I be refunded?

If you have already paid all your future 2020/2021 hall fees instalments, your refund will be offset against any other debt on your student account, for example, but not limited to, tuition fees.

If your student account is clear, any credit left on your account will be refunded to you after Easter 2021. To enable the University to make a payment to you, please check you have added your bank details in SUSSED.

Why do you need to enter my room?

The university has controls in place to prevent the build-up of legionella bacteria in artificial water systems and are required under law to undertake flushing of water systems in empty rooms, periodic fire door, window and kitchen inspections and temperature monitoring. We will need to enter your room in order to undertake this preventative maintenance.

I am due to arrive during January. How will my rent be calculated?

Any student who returns to their accommodation or begins their occupation (for example in the case of PGT programmes) during the period of the national lockdown will be charged from the date of arrival.

Why is the start date of my accommodation contract changing? 

You have already been informed that all teaching for your course will be online until at least the 19 March and that you would not be expected on campus until 12 April 2021. We are amending your contract start date to 6 April 2021 to reflect this information. 

What should I do if I want to arrive on a different date? 

We understand that in some instances some students may need to arrive slightly earlier or later than 6 April. If you need to request to arrive on a different date, please fill out this form.

I have paid for quarantine accommodation. Will I get a refund?

If you have accepted and paid for your quarantine accommodation, you will get a refund, it will be credited to your student account. 

If I have an accommodation offer and decide to defer my place to September, what should I do?

If you already have an offer of accommodation with the University, your offer will not be carried over. You will need to decline this offer and apply again for a September start. Accommodation applications for September 2021 will open soon. You can find more information here.

If I defer but have made a pre-payment for my accommodation. Will I get a refund? 

If you have accepted and paid for your accommodation we are not able to carry over the pre-payment. You will be refunded and then required to make a pre-payment when you apply again.

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