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The University of Southampton
Health Sciences
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Dr Joanne Turnbull BSc, MSc, PhD

Senior Research Fellow

Dr Joanne Turnbull's photo

Dr Joanne Turnbull is a Senior Research Fellow within Health Sciences, University of Southampton. Joanne’s research focuses on the organisation and delivery of emergency and urgent care services and the use of mixed methods in applied health services research.

Understanding the decision making of patients and healthcare professionals to inform the provision of more responsive urgent care services.

Research into organisation and delivery of emergency and urgent care services

Using mixed methods in applied health services research

How everyday healthcare practices become implemented and embedded

Access to health care: emergency and urgent care health services; geographical access to out-of-hours.

Using information and communications technologies in the NHS, including telehealth, clinical decision making software and telephone triage

Conference presentations

Organisational Behaviour in Health Care conference, Birmingham (April 2010) ‘Challenges to technological optimism: case studies of a computer decision support system for urgent and emergency care’. C Pope, J Turnbull, S Halford, M Calestani, J Prichard, C May.

999 EMS Research Forum conference ‘Faculty of Pre-hospital care annual scientific day, Coventry (Nov 2009) ‘Case study of a computer decision support system for emergency care: the impact on the ambulance control room’ J Turnbull, M Calestani, C Pope, S Halford, J Prichard

European Forum for Primary Care, Southampton, (Sept 2008) ‘Geographical variation in the use of UK general practice out-of-hours services and the type of care received: a mixed methods study’ J Turnbull, V Lattimer, C Pope, D Martin

British Sociological Association, Medical Sociology Annual conference, Brighton (Sept 2008) ‘Parents’ help-seeking in GP out-of-hours services: understanding the role of place’ JC Turnbull, C Pope, V Lattimer, Martin D

SDO ‘Delivering better health services’, Manchester (June 2008). ‘Geographical variation in the use of general practice out-of-hours services: a mixed methods study’, J Turnbull, C Pope, D Martin, V Lattimer

Research interests

Research into the organisation and delivery of emergency and urgent care services

Using mixed methods in health services research, including the use of routine data, surveys, non-participant observation and interviews

Access to emergency and urgent care health services, with a particular focus on geographical access, telephone access and patient help-seeking

New technologies in the NHS, with a particular focus on computer decision support systems clinical decision making software and telephone triage

Workforce issues in the provision of urgent and emergency care services

Research group

Health Work

Research project(s)

An evaluation of NHS Pathways in urgent care (Phase 1): Comparative study of outcome - Dormant

This study is investigating the impact of introducing NHS Pathways in an Ambulance setting for the management of out-of-hours calls

Same technology, different settings

A multidisciplinary case study of computer decision support and workforce redesign. A unique contribution to the understanding of how health technologies are deployed in the NHS.

The work, workforce, technology and organisational implications of 111

Examining the everyday work and practice, the experience and skills of the workforce, the technologies brought into use, and organizational environment, required to deliver the national ‘111’ single point of access service.

A study of sense-making strategies and help-seeking behaviours associated with the use and provision of urgent care services

Urgent care reform has led to the development of multiple services (e.g. out-of-hours, walk-in centres, NHS 111) designed to improve access and manage rising service demand. Policy has sought to influence patient behaviour and choice of service in this complex urgent care landscape. Guiding patients to ‘get the right advice in the right place, first time', reducing unnecessary emergency department attendances by providing more responsive urgent care services, and providing better support for people to self-care has increasingly been the focus of national and local health policy. However, effective service provision requires a much deeper understanding of the factors that influence patients’ help-seeking and choices.

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Joanne has particular expertise in research methods training, and in dissertation supervision. As module leader for ‘Doing Research in Healthcare 1: Literature review’ and ‘Qualitative Research methods’ I am involved in teaching for the BSc Healthcare: Management, Policy and Research, which is an innovative programme developed in response to a need for highly skilled leaders in healthcare management, policy development and analysis, and health related research. She also supervises masters students undertaking their dissertations and MPhil/PhD/DClinP students.

Dr Joanne Turnbull
University of Southampton Health Sciences Building 67 Highfield Southampton SO17 1BJ

Room Number: 67/Level 3

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