Your Clearing questions answered

What is the Clearing telephone number and what are the opening times?

Monday 5 July 2021

Clearing is open. Our Clearing and Adjustment course vacancy list is live. If you already have your results you can apply now. Call us on:

• UK applicants: +44 (0)23 8059 9699

UK phone lines are open from 9am to 5pm UK time, Monday to Friday.

• International applicants: +44 (0)23 8212 5646

International phone lines are currently open from 8am to 6pm UK time, Monday to Friday with extra availability at busy times. Check the international Clearing page for full details of extended opening hours.

Tuesday 10 August 2021

Main results date.

• From 8:30am you'll be able to fill in the application form. There'll be an 'apply' button next to the course you're interested in on the vacancy list.
• From 8:30am our phone lines will open. We'll confirm the phone number here nearer the time.

We treat online and phone applications in the same way. Whichever method you choose you'll have the same response time from our team.

Learn more about the application timeline on our How Clearing works page.

Will the university Clearing process be affected by COVID-19?

To find out more about how the Clearing process might differ during the pandemic, visit the official UCAS coronavirus information hub.

Do I need to apply through UCAS, or can I apply directly through the University of Southampton?

If you have your results, contact us to find out if we can make you an offer. If we can, you'll need to refer yourself to Southampton via UCAS Track (or apply via UCAS Clearing if you have not yet applied to UCAS).

UCAS step-by-step guide to Clearing and Adjustment

What information do I need when I call you?

You'll need to tell us:

• your name
• your UCAS 10 digit identification number (if you've already made any application through UCAS for 2021 entry)
• your results (which may include relevant GCSE, or equivalent, results)
• the subject area or course you're interested in

How do I get released into Clearing?

Being released into Clearing means you'll be giving up your place at Southampton.

Before you do this, please make sure you've got an offer in principle from another university or college. We may not be able to accept you if change your mind and want your old place back.

Once you’re sure you want to be released, sign into UCAS Track, choose 'Decline my place', then follow the on-screen prompts.

What is my Southampton student ID number?

You'll receive your ID number as part of your formal offer, after we've confirmed your place through UCAS. You'll need it to apply for accommodation and to formally enrol with the University. 

I haven't got the grades I needed to meet my offer requirements. Will you still accept me?

Every applicant holding a firm or insurance offer with Southampton will receive an email on the morning of Tuesday 10 August 2021. It will explain whether we can confirm your place or not. Check your email account, including your spam folder.

You can also check the status of your offer on UCAS Track. If you still have other conditions outstanding, Track will continue to show your offer as conditional.

My grade performance was affected by exceptional circumstances. Will you reconsider my application?

If you haven’t already told us about your circumstances, email details and any supporting evidence to the Admissions team. We'll make a decision as quickly as we can.

I missed getting the grade I needed in one of my subjects by just a few marks, so I am getting a re-mark. Will you hold my place for me?

Email the Admissions team to confirm that you have asked for a re-mark. Make sure you tell us which subjects are being re-marked. We may be able to hold your place if the decision on your re-mark is made before 8 September 2021.

You offered me a place before, but I put other universities as my firm and insurance choice. Is your offer still available?

If we have places on your chosen course we may be able to make you a Clearing offer.

I'm waiting for my GCSE English or maths results. Can I apply through Clearing before I know the result?

If you're holding an offer from another university which is dependent on your English or maths GCSE grades, you won't be able to use Clearing until they've made a decision about accepting you.

If you don't hold any offers, or if you'll be applying directly through Clearing, you can apply before you've got your GCSE results. But we may not be able to confirm your place until you have your GCSE results.

What courses will be available in Clearing?

We'll publish our course vacancies list when Clearing opens on Monday 5 July 2021.

Are the same courses available in both Clearing and Adjustment?

Yes.

I'm an international applicant with non-UK qualifications. Will I be eligible for Clearing?

Yes. The University accepts a wide range of international qualifications. You can find information about our requirements by looking up your country.

As an international student, how will COVID-19 affect my application?

To understand how coronavirus might affect visas, travel and language requirements, explore our student guidance for 2021 entry.

I'm applying from outside the UK. Where can I find help in my home country?

The University's international team can help you with your country-specific enquiries. To get in touch, visit our international Clearing page.