Your Clearing questions answered

What is the Clearing telephone number and what are the opening times?

Our Clearing hotline has now closed.

Do I need to apply through UCAS, or can I apply directly through the University of Southampton?

Usually, if you have your results, you can apply directly to us to find out if we can make you an offer. If we can’t, you’ll need to refer yourself to us via UCAS Track (or apply via UCAS Clearing if you have not yet applied to UCAS). 

UCAS step-by-step guide to Clearing and Adjustment

What information do I need when I call you?

You'll need to tell us:

• your name
• your UCAS 10 digit identification number (if you've already made any application through UCAS for 2021 entry)
• your results (which may include relevant GCSE, or equivalent, results)
• the subject area or course you're interested in

How do I get released into Clearing?

Being released into Clearing means you'll be giving up your place at Southampton.

Before you do this, please make sure you've got an offer in principle from another university or college. We may not be able to accept you if change your mind and want your old place back.

Once you’re sure you want to be released, what you need to do will depend on the type of offer you have from us. If your offer is: 

• Unconditional Firm (UF): sign into UCAS Track, choose ‘Decline my place’ and follow the on-screen prompts 

• Conditional Firm (CF): contact us so we can release you into Clearing

What is my Southampton student ID number?

You'll receive your ID number as part of your formal offer, after we've confirmed your place through UCAS. You'll need it to apply for accommodation and to formally enrol with the University. 

I haven't got the grades I needed to meet my offer requirements. Will you still accept me?

Every applicant holding a firm or insurance offer with Southampton will receive an email when Clearing opens on main results date. It will explain whether we can confirm your place or not. Check your email account, including your spam folder.

You can also check the status of your offer on UCAS Track. If you still have other conditions outstanding, Track will continue to show your offer as conditional.

My grade performance was affected by exceptional circumstances. Will you reconsider my application?

If you haven’t already told us about your circumstances, email details and any supporting evidence to the Admissions team.

I missed getting the grade I needed in one of my subjects by just a few marks, so I am getting a re-mark. Will you hold my place for me?

Email the Admissions team to confirm that you have asked for a re-mark. Make sure you tell us which subjects are being re-marked.

You offered me a place before, but I put other universities as my firm and insurance choice. Is your offer still available?

If there are places on your chosen course we may be able to make you a Clearing offer.

I'm waiting for my GCSE English or maths results. Can I apply through Clearing before I know the result?

If you're holding an offer from another university which is dependent on your English or maths GCSE grades, you won't be able to use Clearing until they've made a decision about accepting you.

If you don't hold any offers, or if you'll be applying directly through Clearing, you can apply before you've got your GCSE results. But we may not be able to confirm your place until you have your GCSE results.

What courses are available in Clearing?

For 2021 we no longer have places available as we have closed for Clearing and Adjustment.

Are the same courses available in both Clearing and Adjustment?

Usually, yes.

I'm an international applicant with non-UK qualifications. Will I be eligible for Clearing?

Yes. The University accepts a wide range of international qualifications. You can find information about our requirements by looking up your country.

As an international student, how will COVID-19 affect my application?

To understand how coronavirus might affect visas, travel and language requirements, explore our student guidance for 2021 entry.

I'm applying from outside the UK. Where can I find help in my home country?

The University's international team can help you with your country-specific enquiries. To get in touch, visit our international Clearing page.