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The University of Southampton

Your Clearing questions answered

Here you'll be able to find answers to the most commonly asked questions about Clearing and Adjustment that we receive, including:

Questions about the application process

Find out more about who to call, and how to apply through Clearing and Adjustment.

What is the Clearing telephone number and what are the opening times?

Applications open at 8am UK time on Tuesday 10 August 2021

  • From 8am you'll be able to fill in the application form. There'll be an 'apply' button next to the course you're interested in on the vacancy list.
  • From 8am our phonelines will open, you'll be able to call us on 0330 058 6940.
  • From 8am you'll also be able to apply on social media via our Facebook Page or our Twitter profile. You'll be able to send us a message/DM on either channel.

Please note: We treat online and phone applications in the same way; whichever method you choose you'll have the same response time from our team.

For more information on how to plan your path here for 2022, please see our undergraduate courses and how to apply.

Will the university Clearing process be affected by coronavirus?

To find out more about how the Clearing process might differ during the coronavirus pandemic, visit the official UCAS coronavirus information hub.

You can also find out about information for new students FAQ for additional guidance.

Do I need to apply through UCAS or can I apply directly through the University of Southampton?

From results day, Tuesday 10 August 2021, you will be able to contact us to find out if we will be able to make you an offer or not. If we can make you an offer you will need to refer yourself to Southampton via UCAS Track (or apply via UCAS Clearing if you have not yet applied to UCAS).

UCAS step-by-step guide to Clearing and Adjustment.

What information do I need when I call you?

If you call our team of friendly advisors on A Level results day (10 August 2021) you will need to be able to give us:

  • Your name
  • Your UCAS Personal ID (if you've already made any application through UCAS for 2021 entry)
  • Your results (which may include relevant GCSE - or equivalent - results)
  • The subject area / course you are interested in

How do I get released into Clearing?

Being released into Clearing means you'll be giving up your place at Southampton. Before you release yourself into Clearing, please make sure you are happy with this decision and you have secured an offer (in principle) from another University or College. We may not be able to accept you if change your mind and want your old place back.

Once you’re sure you want to be released, sign into UCAS Track and choose 'Decline my place' and then follow the on-screen prompts.

What is my Southampton Student ID number ?

You will need your Southampton student ID number to apply for accommodation and to formally enrol with the University.


UCAS step-by-step guide to Clearing

Questions about eligibility

Find out more about eligibility and admissions for Clearing and Adjustment.

I haven't got the grades I needed to satisfy my offer. Will you still accept me?

Every applicant holding a firm or insurance offer with Southampton will receive an email on the morning of Tuesday 10 August 2021 setting out whether we are able to confirm your place or not. Please check your email account (including your junk/spam folder). You can also check the status of your offer on UCAS Track (but if you still have other conditions outstanding Track will continue to show your offer as conditional).

There were special circumstances that affected my performance in my exams. Will you reconsider my application?

If you haven’t already informed us of your circumstances, please forward details of your case via email to the Admissions Team, along with any supporting evidence, and we will make a decision on your application as quickly as we possibly can. Please make sure you put 'mitigating circumstances' in the title of the email.

I missed getting the grade I needed in onre of my subjects by just a few marks, so I am getting a remark. Will you hold my place for me?

Please email the Admissions Team to confirm that you have asked for a remark, ensuring that you confirm which subject(s) is/are being remarked. We may be able to hold your place if the decision on your remark is made prior to 31 August 2021.

Please make sure that you put 'remark' in the title of the email.

You previously offered me a place, but I put other universities as my firm and insurance choice. Is your offer still available?

If we have places on your chosen course we may be able to make you a Clearing offer.

I am waiting for the result of a GCSE English / Maths exam. Can I apply through Clearing before I know the result?

If you are already holding an offer from another university which is dependent upon achieving specific English and/or Maths GCSE grades then you will not be able to use Clearing until they have made their decision as to whether to accept you or not.

If you don't currently hold any offers, or if you will be applying directly via Clearing, you will be able to do so, but we may not be able to confirm your place with us until you have your GCSE results.

Our tips on preparing for Clearing

Questions about courses

Find out more about our courses in Clearing and Adjustment.

What courses will be available in Clearing?

Clearing and Adjustment for 2021 will open on 5 July.

For more information on how to plan your path here for 2022, please see our undergraduate courses and how to apply.

Are the same courses available in both Clearing and Adjustment?

Yes, all our courses that have places are open for both Clearing and Adjustment applicants.

See our available courses

Questions about international applications

Find out more about how Clearing and Adjustment relates to international applications.

I am an international applicant and have non-UK school qualifications. Can I be considered in Clearing?

Yes. The University accepts a wide range of international qualifications and you can find information about our requirements by looking up your country.

As an international student, how will coronavirus affect my application?

For information on how coronavirus might affect visas, travel and language requirements, visit our new students FAQ.

I am applying from outside of the UK. Where can I find help in my home country?

The University's International Office team provide prospective students with tailored support to help them prepare for studying with us. Visit our international Clearing and Adjustment page for more information.

Information for international students

Questions about accommodation and how to see the university:

This year, Clearing and Adjustment offer holders will have the opportunity to visit us "virtually". Around results day, we will be hosting a series of live chats, talks and videos to help you get a feel for life at Southampton and your course.

Further details including dates, times, and how to access this information, will be sent to you in your offer holder email.

In the meantime, you can check out our campuses and accommodation through our student life information. 

If you didn't find the answer to your question here, you can use the 'Chat now' button below to contact us, or email our admissions team -

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