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Setting up IT account

Set up your University IT account

This page takes you through setting up your IT account and enabling multi-factor authentication (MFA). You must complete both steps in this process to be able to use the University's IT systems, including Blackboard, our online learning environment.

Set up your account

Set up your University IT account and email address as soon as you can, including multi-factor authentication (MFA)

You will not be able to upload your identity documents or enrol until you've done this. 

It’s important to check this email account regularly, as it will be how the University contacts you.

It can take up to 24 hours for the University’s other systems and services to become available to you, including your email, ID card service and enrolment services. If you still can’t access services after 24 hours,  contact ServiceLine. 

Set up your University IT account

What you need

To set up an account, you’ll need your ‘University of Southampton ID number’ - also known as your student ID number.

This is in your 'confirmation of place' email from the University. The number has 8 digits.  

Contact The Student Hub if you can’t find yours:

You’ll need to set up some security questions and answers. We’ll use these to check your identity if you ever forget your password.

The suggested security questions are:

  • What is a place that’s significant to you?
  • What’s the name of your first school?

You can change these questions to something you’ll find easier to remember.

You should add a personal email address when setting up your IT account. You can use this as a back-up email to access your University account if you forget your password. This will also allow you to reset your MFA settings if you change or lose your mobile phone. 

You will be prompted to set up multi-factor authentication (MFA), which adds an extra layer of security to your account. Allow 30 minutes for your IT account to synchronise before setting up MFA. You will be unable to access university IT services until this is complete. We recommend using the Microsoft authenticator app and setting SMS as a backup.

Once you’ve set up your account, you will use the app to verify your identity when logging into your university IT account. 

How to set up your IT account and MFA

You can use this resource to take you through each step of setting up your account.  

How to set up your University IT account

Getting ready for your studies

Check the 'I'm new' IT page for important information on getting ready for coursework, campus life, and your ongoing studies. It includes information on how to access on-campus computers, borrow laptops, connect devices in halls and how to use the Wi-Fi service. 

There is also important online security advice and further information and guidance to support you. We recommend you bookmark the page.