To set up an account, you’ll need your ‘University of Southampton ID number’ - also known as your student ID number.
This is in your 'confirmation of place' email from the University. The number has 8 digits.
Contact The Student Hub if you can’t find yours: firstname.lastname@example.org
You’ll need to set up some security questions and answers. We’ll use these to check your identity if you ever forget your password.
The suggested security questions are:
- What is a place that’s significant to you?
- What’s the name of your first school?
You can change these questions to something you’ll find easier to remember.
You should add a personal email address when setting up your IT account. You can use this as a back-up email to access your University account if you forget your password. This will also allow you to reset your MFA settings if you change or lose your mobile phone.
You will be prompted to set up multi-factor authentication (MFA), which adds an extra layer of security to your account. Allow 30 minutes for your IT account to synchronise before setting up MFA. You will be unable to access university IT services until this is complete. We recommend using the Microsoft authenticator app and setting SMS as a backup.
Once you’ve set up your account, you will use the app to verify your identity when logging into your university IT account.