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The University of Southampton
Web Science Institute

Technology Facilitated Remote Practice in Multi-agency Service Delivery: Domestic Abuse Support in a Post Pandemic World


The Covid19 lockdown in the UK forced substantial innovation to frontline services in terms of delivery strategies for directly supporting service users, and effective multi-agency collaboration required for that delivery.

This has raised questions about the longer-term possibilities and challenges of technology facilitated remote work with vulnerable groups in the social care system; both the accessibility, inclusivity and security of services for marginalized communities and diverse users, and the partnership infrastructure that supports those services at a local level.

Our proposed project is a study of the role digital technologies played in the innovation of domestic abuse services for providers in different communities during and in the aftermath of the pandemic in the UK. Co-produced with domestic abuse service providers, Local Authority representatives and infrastructure organizations, it aims to explore how technologies were adapted, subverted or rejected in delivering outreach support, how they underpinned and shaped ongoing collaborative multi-agency practice and how women and families with different backgrounds and needs, experienced these new remote services.   


Principal investigator: Dr Rebecca Taylor

Co-investigators: Dr Mark Weal and Bea Gardner


Potential bid to Nuffield Foundation Research Development and Analysis Fund, March 22

R Taylor, B Gardner, M Weal (2021) Digital transformations in Domestic Abuse support: implications for data sharing - 13th ACM Web Science Conference 2021, 2021
Conference paper - ‘WebSci21 Workshop Joined up data equals better care’ Paper presented on Digital transformations in Domestic Abuse support: implications for data sharing (Taylor, Gardner and Weal 2021)

Hants Local Authority Domestic Abuse Network

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