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The University of Southampton

MANG3010 Knowledge Management

Module Overview

As organisations have become more knowledge intensive, the ability to manage knowledge has become a matter of competitive survival. This module is intended to provide students with a blend of theory and current practice in knowledge management in organisations. After introducing the contemporary importance of knowledge and knowledge management, information and communication technologies that play a prominent role in knowledge management processes are examined. The module examines the importance of knowledge for organisational learning, as well as knowledge creation and organisational unlearning. Socio-cultural issues related to managing and sharing knowledge will also be considered. The role of leadership and how it can support and facilitate knowledge management activities is also examined.

Aims and Objectives

Learning Outcomes

Knowledge and Understanding

Having successfully completed this module, you will be able to demonstrate knowledge and understanding of:

  • appreciation of the role and importance of knowledge in 21st Century organisations;
  • recognising the challenges facing those responsible for the creation, transfer and storage of organisational knowledge.
Subject Specific Intellectual and Research Skills

Having successfully completed this module you will be able to:

  • understand the complexity of the knowledge management tasks facing organisations;
  • evaluate appropriate courses of managerial action from a range of alternatives;
  • present convincing and well-argued cases for managerial action plans;
  • be aware of, and understand, the appropriate relevant research literature.
Transferable and Generic Skills

Having successfully completed this module you will be able to:

  • confidently understand the knowledge needs of organisations, and the managerial mechanisms available to accommodate such needs;
  • produce an integrated written report at an appropriate intellectual and practical level.
Subject Specific Practical Skills

Having successfully completed this module you will be able to:

  • appreciate the knowledge needs of organisations in commercial and public sectors;
  • understand and reflect upon the difficulties of implementing knowledge management systems in organisational settings.


• Knowledge management - Key concepts • Knowledge creation and loss • Knowledge transfer • Knowledge storage • Information technology (IT) in knowledge management • Organisational learning and the learning organisation • Organisational culture and knowledge sharing • Knowledge, power and knowledge-intensive firms • Social issues relating to managing and sharing knowledge • Communities of practice • Leadership and Knowledge Management

Learning and Teaching

Teaching and learning methods

Teaching methods include: • lecture-based • with supporting classes where appropriate. Learning activities include: • You will be expected to actively participate in the learning process • using Blackboard or other facilitative media.

Preparation for scheduled sessions20
Follow-up work10
Completion of assessment task20
Wider reading or practice30
Total study time150

Resources & Reading list

Hislop, D. (2013). Knowledge Management in Organisations: A Critical Introduction. 

Becerra-Fernandez, I (2008). Knowledge Management: An evolutionary view [electronic resource available via WebCat]. 



Questions and answers


MethodPercentage contribution
Individual assignment 100%


MethodPercentage contribution
Individual assignment 100%


MethodPercentage contribution
Written assessment 100%

Repeat Information

Repeat type: Internal & External


Costs associated with this module

Students are responsible for meeting the cost of essential textbooks, and of producing such essays, assignments, laboratory reports and dissertations as are required to fulfil the academic requirements for each programme of study.

In addition to this, students registered for this module typically also have to pay for:


Recommended texts for this module may be available in limited supply in the University Library and students may wish to purchase the mandatory/additional reading text as appropriate.

Please also ensure you read the section on additional costs in the University’s Fees, Charges and Expenses Regulations in the University Calendar available at

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