Skip to main navigationSkip to main content
The University of Southampton

MANG6362 Operations Management (PT)

Module Overview

This module will examine the strategic importance of operations management in manufacturing and service settings in both private and public sectors. In the past, where organisations tended to be more hierarchical than today, the words, "strategy" and "operations" were almost mutually exclusive. In today's highly competitive environment, though, strategic operations capabilities must be in place in order for organisations to provide goods and services that meet and exceed customer requirements. Key issues such as cost, speed, quality, flexibility and constant innovation are all part of strategic operations.

Aims and Objectives

Module Aims

• Understand the nature of volume-variety and the interplay of product and service designs. • Create an appreciation of the evolution of quality management and quality improvement strategies. • Provide an understanding of issues in customer care and the enhancement of customer service, in terms of design, operations and performance. • Provide understanding of concepts, models and techniques in forecasting, inventory and capacity management for effective control of high performing operations. • Understand the concepts and origins of lean production and supply, including its basis in innovation and the decline of mass production thinking • Provide understanding of value stream mapping and the elimination of waste in all areas of a company’s activities, and in the extended enterprise. • Recognise the nature and contribution of Enterprise Resource Planning (ERP) and Product Data Management (PDM) software tools in the management of extended enterprises.

Learning Outcomes

Knowledge and Understanding

Having successfully completed this module, you will be able to demonstrate knowledge and understanding of:

  • The strategic frameworks of operations management;
  • Modelling organisations as systems and sub-systems;
  • The main design factors and their alternatives which shape operations management.
Subject Specific Intellectual and Research Skills

Having successfully completed this module you will be able to:

  • Explain and apply quality management concepts;
  • Analyse organisations using standard benchmarking;
  • Explain the evolution, challenges and consequences of production methods;
  • Critically evaluate the role of operations within different business models.
Transferable and Generic Skills

Having successfully completed this module you will be able to:

  • Write effectively for business purposes;
  • Manage individual tasks, personal resources and time effectively;
  • Contribute solutions to the transformation of business processes.


• Introduction; Strategic Operations Management • Understanding Services Operations - concepts and definitions • Process Choice and Layouts in Operations • Making Improvements - Quality, Benchmarking and Business Process Reengineering • Making Improvements – Process Mapping Using Work Study Strategically in Operations • Managing Materials & Inventory; MRPI; MRPII; ERP and Just-in-Time • Scheduling & Capacity Management • Operations’ involvement in Innovation

Learning and Teaching

Teaching and learning methods

The emphasis will be on self and peer learning within team/group activities. Teaching methods include • Lectures from internal and external specialists and practitioners • Staff led discussion seminars • Case studies/problem solving activities Learning activities include • Group interactions • Library based research • Independent reading from a recommended bibliography • Private study

Independent Study70
Total study time100

Resources & Reading list

Slack N, Brandon-Jones A, and Johnston R (2016). Operations Management. 

Brown, S. et al (2018). Strategic Operations Management. 



In-class formative opportunities


MethodPercentage contribution
Report  (4000 words) 100%


MethodPercentage contribution
Report  (4000 words) 100%


MethodPercentage contribution
Report  (4000 words) 100%

Repeat Information

Repeat type: Internal & External


Costs associated with this module

Students are responsible for meeting the cost of essential textbooks, and of producing such essays, assignments, laboratory reports and dissertations as are required to fulfil the academic requirements for each programme of study.

In addition to this, students registered for this module typically also have to pay for:


Recommended texts for this module may be available in limited supply in the University Library and students may wish to purchase the mandatory/additional reading text as appropriate.

Please also ensure you read the section on additional costs in the University’s Fees, Charges and Expenses Regulations in the University Calendar available at

Share this module Share this on Facebook Share this on Twitter Share this on Weibo

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive cookies on the University of Southampton website.