Module overview
Aims and Objectives
Learning Outcomes
Subject Specific Intellectual and Research Skills
Having successfully completed this module you will be able to:
- identify appropriate performance indicators to effect improvement, monitoring and control of company operations.
- discuss the nature and management of operational systems;
- engage in problem solving techniques and supply chain design for different business criteria;
- recognise the key roles of design and quality in all their aspects;
- design appropriate quality, service and operational systems;
Knowledge and Understanding
Having successfully completed this module, you will be able to demonstrate knowledge and understanding of:
- improving the efficiency and effectiveness of customer service delivery.
- utilising the principles of quality including Total Quality Management (TQM) and 6 Sigma approaches;
- structural choices in the design of operational systems;
- the identification of areas for cost savings through the reduction and elimination of non-value adding activities;
Transferable and Generic Skills
Having successfully completed this module you will be able to:
- demonstrate the ability to persuade, convince and argue effectively;
- manage time and tasks effectively in the context of individual study and group work activities and take responsibility for carrying out agreed tasks;
- communicate in writing or orally (ideas, knowledge, arguments or proposals) with brevity and clarity.
Syllabus
Learning and Teaching
Teaching and learning methods
Type | Hours |
---|---|
Teaching | 12 |
Independent Study | 63 |
Total study time | 75 |
Resources & Reading list
Textbooks
Harvard Business Review (2006). Harvard Business Review on Supply Chain Management. Boston: Harvard Business School Press.
Christopher, M. (2011). Logistics and Supply Chain Management. London: Financial Times.
Hugos, M (2011). Essentials of Supply Chain Management. John Wiley & Sons.
Assessment
Formative
This is how we’ll give you feedback as you are learning. It is not a formal test or exam.
Coursework assignment(s)
- Assessment Type: Formative
- Feedback: Assignment 1: Formative feedback will be offered to the students as a stage-gate to assignment writing (e.g. upon identifying a topic and the relevant literature). Assignment 2: Formative feedback will be offered to the students as a stage-gate to assignment writing (e.g. upon completion of an analysis of professional roles, assessment of their motivation, competencies and behaviours).
- Final Assessment: No
- Group Work: No
Summative
This is how we’ll formally assess what you have learned in this module.
Method | Percentage contribution |
---|---|
Coursework | 70% |
Reflection | 30% |
Referral
This is how we’ll assess you if you don’t meet the criteria to pass this module.
Method | Percentage contribution |
---|---|
Assignment | 100% |
Repeat
An internal repeat is where you take all of your modules again, including any you passed. An external repeat is where you only re-take the modules you failed.
Method | Percentage contribution |
---|---|
Coursework | 100% |
Repeat Information
Repeat type: Internal & External